Pulse January 2023 - Page 52

PULSE POINTS

CONTINUED FROM PAGE 49
The global research analyst organization found only one in five workers worldwide felt engaged at work , and just one in three described themselves as “ thriving in overall wellbeing .” Gallup reports “ most ” of the global workforce “ would say they don ’ t find their work meaningful , don ’ t think their lives are going well or don ’ t feel hopeful about their future .”
Not surprisingly , then , Gallup finds “ 60 percent of people are emotionally detached at work and 19 percent are miserable .”
The study found five causes of staff burnout : 1 . Unfair treatment at work 2 . Unmanageable workload 3 . Unclear communication from managers 4 . Unsupportive leaders 5 . Unreasonable time pressures
An overview of the Gallup report notes ,“ Those five causes have one thing in common : your boss . Get a bad one and you are almost guaranteed to hate your job . A bad boss will ignore you , disrespect you and never support you . Environments like that can make anyone miserable .”
Gallup ’ s report was not all negative . In fact , the pollster ’ s review of its data concluded ,“ The real fix is this simple : better leaders in the workplace . Managers need to be better listeners , coaches and collaborators . Great managers help colleagues learn and grow , recognize their colleagues for doing great work , and make them truly feel cared about . In environments like this , workers thrive .”
Anecdotally , spa professionals at two Town Hall gatherings in late 2022 told ISPA Chair Patrick Huey they have altered every aspect of their employee relations to adjust to workplace disruption . Hiring practices , shift schedules , employee incentives — all have been turned on their head as staff members reevaluate their career goals and seek readjustments to their work-life balance . ( See The Great Attraction , Part 2 on page 54 for a review of one of these discussions .) And in a recent ISPA member survey , several spa professionals shared their insights about the five tenets of successful employee engagement .
( See Giving Voice to Employee Engagement on page 30 for four spa leaders ’ comments .)
POSITIVE DISRUPTION : It ’ s a “ GREAT ” time to be alive Borrowing its name from the Great Resignation is the Great Reimagination . That is the name Good Housekeeping uses to describe a wellness trend that began prior to the pandemic but has surged since the Great Reopening in 2021 and 2022 .
Last year , researchers for the magazine surveyed 2,600 people 3 about changes they ’ ve made since the start of the pandemic , finding “ health , wealth and family dynamics were at the top of the list .”
That may be great news for the spa industry , as a renewed focus on personal wellness introduces an expanded audience to spa services and products . Good Housekeeping notes , “ From trying out meditation to cooking more at home and starting a new workout regimen , lots of us put renewed attention into our bodies and minds … People are making changes — lots of them .”
Good Housekeeping ’ s statistics correlate to Google Trends data showing personal wellbeing is another “ disruption ” of the past couple of years . Unlike other disruptions , this one has hopeful implications for the spa industry , with “ self care ” and “ esthetics ” and “ mind-body wellness ” trending higher as part of our post-pandemic zeitgeist . n

AMONG THE REPORT ’ S FINDINGS :

l 84 percent of respondents “ are currently taking stock of their lives and considering making changes to improve health , career , spirituality or relationships .”
l 44 percent “ made a change in diet .”
l 40 percent “ kicked off ( and stuck with !) a new workout regimen .”
REFERENCES :
1 . ISPA Snapshot Survey , October 2022 : https :// viewer . joomag . com / sss-2022-oct-final / 0784226001667573032 2 . Gallup State of the Global Workplace 2022 : https :// www . gallup . com / workplace / 349484 / state-of-the-global-workplace . aspx 3 . The Great Reimagination : https :// www . goodhousekeeping . com / life / a40849176 / great-reimagination-survey-2022-results /
50 PULSE n JANUARY 2023