Pulse January 2023 - Page 34

MEMBER PERSPECTIVES

CONTINUED FROM PAGE 31 most repeat requests or who ’ ve sold the most product ,” Tammy says .“ We acknowledge each of them . I know it ’ s part of the longevity of staff — they feel appreciated and loved , and they continue to stay .”
Prizes and group celebration are also part of Spa Ritual at Sycuan ’ s approach to employee recognition . Nancy King describes the spa ’ s “ star cards ” system .“ Cards can be presented any time a team member does something exceptional . We read the comments aloud — we make a point of celebrating all the wins .”
Nancy says team members may be nominated for quarterly award luncheons and an annual award dinner , “ where they have a chance to win a trip as ‘ team member of the year ’ for their exceptional contributions to the Sycuan community .” The spa also has a “ Sparkle Wall ” where department heads post shout-outs to team members from Yelp reviews and other client comments .
As a member of Vinoy Renaissance Resort ’ s hotel-wide recognition committee , Jaleesa Honrade helps plan and execute several recognition events .“ We distinguish people based on Vinoy ’ s Diamond Awards recognition program ,” Jaleesa says , which includes a quarterly reception-style gathering and an end-of-year awards ceremony . Additionally ,“ notecards are posted in a shared area , and we share recognitions in daily huddles . We also host small events like Be Kind Day , where we hand out Kind bars , and a program where employees can recognize each other with candygrams or charitable donations .”
At Rock Spa & Salon ,“ rock ‘ n ’ roll ” swag is a popular way to recognize employee contributions . Ginger McLean says recognition includes a weekly “ star ” highlight of a team member , a positive comment board where team names are mentioned and a “ Rocker of the Quarter ” luncheon . Additionally ,“ On-the-Spot recognition is huge . In addition to a gift card , team members receive recognition pins and other swag with mottos related to all sorts of contributions , like a ‘ bright ideas ’ pin , a ‘ safety ’ pin , and pins for work anniversaries and charitable activity .”
Ginger shares an important thought about sensitivity and inclusion .“ We certainly take into consideration some employees prefer not to be recognized in public — they may feel , It ’ s great to call me in to provide that feedback one-on-one , but I ’ m uncomfortable with that attention in public — so we ask that question early .”
VALIDATION Managers provide validation to team members by valuing them intrinsically as human beings , aside from their workplace contributions . Hospitality professionals tend to be adept at interpersonal connections , giving spa industry
32 PULSE n JANUARY 2023