Pulse January 2023 - Page 32

MEMBER PERSPECTIVES

BY SCOT T . GILLIES

Giving Voice to Employee Engagement

EMPLOYEES TELL US ONE OF THE BIGGEST FACTORS in their decision to continue in their role or leave for greener pastures is whether they believe their voice is being heard . Human resources experts take that a step further , saying retention rates are tied to overall employee engagement : If workers feel they are an integral part of their organization , they remain loyal . When they feel marginalized , they start to consider moving on .
Spa leaders are wise to build trust with their staff and to be purposeful about communicating with their team members individually and as a cohesive group . A great way to ensure you ’ re creating a team-friendly atmosphere is to focus on five tenets of employee engagement .
FEEDBACK Workers need to know when they ’ re doing well or falling short . Consistent and focused feedback from managers and spa leadership is the first rule of employee engagement .
Ginger McLean , director of spa operations at Hard Rock Hotel and Casino ’ s Rock Spa & Salon in Atlantic City , says “ setting new team members up for success from day one
30 PULSE n JANUARY 2023