EMPLOYEES TELL US ONE OF THE BIGGEST FACTORS in their decision to continue in their role or leave for greener pastures is whether they believe their voice is being heard . Human resources experts take that a step further , saying retention rates are tied to overall employee engagement : If workers feel they are an integral part of their organization , they remain loyal . When they feel marginalized , they start to consider moving on .
Spa leaders are wise to build trust with their staff and to be purposeful about communicating with their team members individually and as a cohesive group . A great way to ensure you ’ re creating a team-friendly atmosphere is to focus on five tenets of employee engagement .
FEEDBACK Workers need to know when they ’ re doing well or falling short . Consistent and focused feedback from managers and spa leadership is the first rule of employee engagement .
Ginger McLean , director of spa operations at Hard Rock Hotel and Casino ’ s Rock Spa & Salon in Atlantic City , says “ setting new team members up for success from day one