Pulse February / March 2023 | Page 28

Celebrating the “ remainers ”— those spa employees who have continued to serve

THOSE WHO STAYED

Celebrating the “ remainers ”— those spa employees who have continued to serve

BY JEREMY McCARTHY
MANY INGREDIENTS COMBINE for a great spa experience , such as incredible facilities , soothing ambience and sensorial and efficacious products , all designed to help transport our guests into a new dimension of wellbeing . But we all know the most important ingredient for a great spa experience : our people .
When our guests come to the spa , they put themselves in our hands ( quite literally at times ) and it is our gracious , professional and nurturing therapists and their colleagues who take the guests on a healing and transformative journey , eventually sending them back into the world , feeling much better than they did when they arrived . It is disheartening , therefore , to see
Jeremy McCarthy addresses the spa and wellness team at Mandarin Oriental Bangkok .
26 PULSE n FEBRUARY / MARCH 2023