AUGUST
VOLUME 31 n ISSUE 7
FORTIFYING YOUR RESILIENCE FOR A
BY MIA KYRICOS
20
Revenue Management
14 in the Spa Industry
PART ONE
BY JOSH CORMAN
24
34
Stronger Together Summit to the summit and back again
BY LISA STARR
30 |
The Path to Better
Recruitment and Retention
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50 |
From Crisis to Opportunity |
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A Conversation with Jean Kolb |
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BY KRISTINE HUFFMAN |
BY JOSH CORMAN
Just Say No to Turnover
How Stay Interviews Can Improve Employee Retention
BY ERIC STEPHENSON
PULSE . EXPERIENCEISPA . COM
6 PULSE ■ AUGUST 2021
42 48
58
Looking Forward :
What ’ s Next for the Spa Industry ?
BY ELLA KENT
3 Tips for the Talent Strategy of Tomorrow
BY ALISON HARRIGAN
Lessons on Meeting the Mental Health Moment
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