Information Technology
Diploma in Sales ( Level 3 )
Qualification Awarding body Duration
L3 NVQ Diploma in Sales
City and Guilds
13 -16 months Start / finish dates Flexible . Learners can start and finish at any time of the year . Who ’ s it for ?
What will they study ?
Where will it take place ? In the workplace . What next ?
Cost [ to be confirmed ]
Employees who already have significant sales experience and are looking to develop specialist skills in areas such as developing sales proposals , updating sales forecasts and developing and launching new products or services . Typical roles may include customer service manager , business development manager , sales manager , estate agent or travel agent .
There are two mandatory units : negotiating , handling objections and closing sales ; and complying with legal , regulatory and ethical requirements . Learners also choose from a range of optional units , including time planning , selling face to face , buyer behaviour and decision making .
Next steps could include further study at the same or a higher level in a related field , such as marketing , business administration or customer service .
Diploma in Customer Service ( Level 3 )
“ Both students and employers , and earning usually takes place in the workplace , ensuring minimum disruption and maximum convenience to your business operations .”
Name of person and company quoting above
Qualification Awarding body Duration
L3 NVQ Diploma in Customer Service City and Guilds 13 -16 months Start / finish dates September 2013 – March 2014 Who ’ s it for ?
The diploma in customer service is aimed at staff performing a more responsible role in a customer-facing environment , such as retail sales staff , sales managers , front desk staff in hotels or health clubs , or customer services managers .
What will they study ? There are two mandatory units : principles of customer service delivery , and preparing yourself to deliver good customer service . Learners then choose from a range of optional units depending on their specific role and interests . These are grouped around four
themes : impression and image , delivery , handling problems and development and improvement .
Where will it take place ? In the workplace . What next ?
Cost [ to be confirmed ]
Next steps could include further study at the same or a higher level in a related field , such as marketing , business administration or sales .