Sales and Customer Service
Sales and customer service are essential for long-term business success.
Sales are a business’ s lifeblood. But achieving strong sales consistently and reliably is not only about having the right products and services. It’ s about having people with the right skills and knowledge to sell those products and services.
Similarly, in a competitive market, consistent and excellent customer service can make a big difference to your business’ s performance by enhancing your reputation and ensuring customer needs are met.
Our courses in sales and marketing will help ensure your staff deliver excellent service to your customers at a consistently high standard, and give them the tools and understanding to deliver a effective, successful sales function.
Well trained, knowledgeable and confident sales and customer staff will improve the profile of your business, strengthen your sales, enhance customer loyalty and improve staff morale.
What’ s more, course dates are flexible to fit around the needs of your business, and because training takes place on site, disruption will be minimal.
“ Both students and employers, and earning usually takes place in the workplace, ensuring minimum disruption and maximum convenience to your business operations.”
Name of person and company quoting above
Diploma in Sales( Level 3)
Qualification Awarding body Duration
L3 NVQ Diploma in Sales
City and Guilds
13-16 months Start / finish dates Flexible. Learners can start and finish at any time of the year. Who’ s it for?
What will they study?
Where will it take place? In the workplace. What next?
Cost [ to be confirmed ]
Diploma in Customer Service( Level 3)
Qualification Awarding body Duration
Employees who already have significant sales experience and are looking to develop specialist skills in areas such as developing sales proposals, updating sales forecasts and developing and launching new products or services. Typical roles may include customer service manager, business development manager, sales manager, estate agent or travel agent.
There are two mandatory units: negotiating, handling objections and closing sales; and complying with legal, regulatory and ethical requirements. Learners also choose from a range of optional units, including time planning, selling face to face, buyer behaviour and decision making.
Next steps could include further study at the same or a higher level in a related field, such as marketing, business administration or customer service.
L3 NVQ Diploma in Customer Service City and Guilds 13-16 months Start / finish dates September 2013 – March 2014 Who’ s it for?
The diploma in customer service is aimed at staff performing a more responsible role in a customer-facing environment, such as retail sales staff, sales managers, front desk staff in hotels or health clubs, or customer services managers.
What will they study? There are two mandatory units: principles of customer service delivery, and preparing yourself to deliver good customer service. Learners then choose from a range of optional units depending on their specific role and interests. These are grouped around four
themes: impression and image, delivery, handling problems and development and improvement.
Where will it take place? In the workplace. What next?
Cost [ to be confirmed ]
Next steps could include further study at the same or a higher level in a related field, such as marketing, business administration or sales.