Sales and Customer Service
Sales and customer service are essential for long-term business success .
Sales are a business ’ s lifeblood . But achieving strong sales consistently and reliably is not only about having the right products and services . It ’ s about having people with the right skills and knowledge to sell those products and services .
Similarly , in a competitive market , consistent and excellent customer service can make a big difference to your business ’ s performance by enhancing your reputation and ensuring customer needs are met .
Our courses in sales and marketing will help ensure your staff deliver excellent service to your customers at a consistently high standard , and give them the tools and understanding to deliver a effective , successful sales function .
Well trained , knowledgeable and confident sales and customer staff will improve the profile of your business , strengthen your sales , enhance customer loyalty and improve staff morale .
What ’ s more , course dates are flexible to fit around the needs of your business , and because training takes place on site , disruption will be minimal .
“ Both students and employers , and earning usually takes place in the workplace , ensuring minimum disruption and maximum convenience to your business operations .”
Name of person and company quoting above
Diploma in Sales ( Level 3 )
Qualification Awarding body Duration
L3 NVQ Diploma in Sales
City and Guilds
13 -16 months Start / finish dates Flexible . Learners can start and finish at any time of the year . Who ’ s it for ?
What will they study ?
Where will it take place ? In the workplace . What next ?
Cost [ to be confirmed ]
Diploma in Customer Service ( Level 3 )
Qualification Awarding body Duration
Employees who already have significant sales experience and are looking to develop specialist skills in areas such as developing sales proposals , updating sales forecasts and developing and launching new products or services . Typical roles may include customer service manager , business development manager , sales manager , estate agent or travel agent .
There are two mandatory units : negotiating , handling objections and closing sales ; and complying with legal , regulatory and ethical requirements . Learners also choose from a range of optional units , including time planning , selling face to face , buyer behaviour and decision making .
Next steps could include further study at the same or a higher level in a related field , such as marketing , business administration or customer service .
L3 NVQ Diploma in Customer Service City and Guilds 13 -16 months Start / finish dates September 2013 – March 2014 Who ’ s it for ?
The diploma in customer service is aimed at staff performing a more responsible role in a customer-facing environment , such as retail sales staff , sales managers , front desk staff in hotels or health clubs , or customer services managers .
What will they study ? There are two mandatory units : principles of customer service delivery , and preparing yourself to deliver good customer service . Learners then choose from a range of optional units depending on their specific role and interests . These are grouped around four
themes : impression and image , delivery , handling problems and development and improvement .
Where will it take place ? In the workplace . What next ?
Cost [ to be confirmed ]
Next steps could include further study at the same or a higher level in a related field , such as marketing , business administration or sales .