Changing the way we work is a lot
like building a new home.
We build the house, we know it’ll make
a great home – but there’s a snagging
list. Those things that need changing to
make the home better, or things we need
to adapt to. It’s the same with change,
there’s a period of adjustment straight after
major changes and to support this we
have something called hypercare.
The snagging list breaks down into three
different areas: