Program Guide Summer 2014 | Page 22

GET TO KNOW facility access cards YOUR Y Facility Members, 12 years and older, will be given a membership access card. For security, upon entry, you will be asked to show your membership access card to staff. Lost or damaged cards are replaced for $5 per card. program access cards Program Members will be provided with a program access card. Program access card must be presented at the Member Service Desk upon entrance of YMCA facility. Program Membership does not include the use of the Y facility. Lost or damaged cards are replaced for $5 per card. programs Full program fees must be paid at the time of registration. We accept cash, checks, Discover, American Express, Master Card and Visa. Our expenses are the same no matter who attends a class, so we do not allow credits or refunds for missed classes or activities. There will be no pro-rating of classes due to late registration. lockers All lockers are for day use only. Items may not be stored overnight. We encourage you to bring a lock to secure your belongings. Small security lockers are available in the main hallway. Locks are available at the Member Service Desk for purchase. equipment use Courtesy basketballs, volleyballs, jump ropes and such are available at the Member Service Desk with a membership card or photo I.D. Equipment is limited. membership freezes Should you need to freeze your membership a 30 day written notice is required. A membership can be put on freeze at no charge. Personal freezes may be for a maximum of six months per calendar year and medical freezes may be granted for up to one year. Only one freeze is permitted per year for each account. All memberships will automatically resume their full fee at the end of the designated freeze. In order to participate in a fee based program your membership cannot be on a freeze. In order to be registered in a program your membership may not be on a freeze without the purchase of a Program Membership. community use The Community Members (non-members of the YMCA) may use the YMCA facility for $12 per visit or $20 for a family per visit. satisfaction guarantee We are so confident in meeting your needs that we offer a 30 day satisfaction guarantee. We will refund your joining fee within your first 30 days of membership, provided you have used the YMCA six times and attended an exercise orientation with a staff member. electronic fund transfers (EFT) A 30 day written notice is required to stop EFTs. It is the member’s responsibility to check monthly bank/credit card statements to ensure the cancellation has taken effect. No refund will be given for an EFT that occurs during the interim. The YMCA will not take the responsibility to cancel your EFT. Accounts with non-sufficient funds (NSF) will be re-drafted the next EFT date (6th or 20th) for the returned draft plus a $20 service fee. If the account drafted has NSF a second time, or has been closed, the membership will be suspended until all fees have been reconciled.