Supplier Service Survey
Professional Sound surveyed audio professionals across Canada to fi nd out their thoughts and preferences with regards to their
working relationships with manufacturers and distributors. Here are the results…
In the past 1-3 years, have you made a
conscious decision to stop purchasing
from a particular supplier?
71%
YES
29%
NO
If you answered “yes,” what led to
that decision?
Poor product quality 33%
Poor or inconsistent service
Found a preferred supplier for
that type of product
17%
Other
42%
8%
Which of the following do you fi nd
most important in a manufacturer/dis-
tributor supplying product for your job?
Good initial training and ongoing
support
47%
Potential cost savings
12%
Previous success on similar jobs/
applications
41%
When purchasing gear for
your rental inventory, live
production applications, or
installations, do you primarily
prefer to:
Speaking out
Audition similar products
from a variety of brands
to fi nd the best 6% Thinking of the best working relationship you
have with a manufacturer/distributor, what
does that company do to make the relation-
ship work well?
Stick with a brand/model
based on past success,
consistency, and reliability 22% “Stay in touch , listen, be professional, do
Research specs and consider
external opinions to make a
decision 18% “Vendors who know our venue and our needs
[and are] willing to work with us to achieve goals and
outcomes.”
Consult a trusted distributor/
retailer/consultant for
recommendations 6% A combination of the above 47%
what they promised, and be
consistent.”
“Good online and phone support.”
“Returns phone calls promptly.”
TG 500 Product Family
Wireless system for smaller stage performances
• Five different sets
• Single receiver and dual receiver
• Almost worldwide license free usable
Distributed in Canada by:
1-866-320-9451
16 PROFESSIONAL SOUND
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[email protected]
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www.technicontact.com