Professional Marijuana Grower November-December 2018 Issue | Page 8

to an email account that can be easily reviewed and
fi ltered by the specifi c location or employee.
Improve Customer Service
exceptions. Operation managers can also review report
summaries such as voids, refunds, and/or discounts to
determine trends, such as high and low employee (or
store) performance. They can compare report summaries
in user-friendly software dashboards to easily analyze
results. Specifi c transactions can also be investigated
further. Individual transactions fi ltered by employee or
transaction type (refunds or voids, for example) or a spe-
cifi c transaction amount can be identifi ed and reviewed
along with the associated video. If it turns out a theft
has occurred, snapshot images and video clips can be
saved along with the POS receipt data to provide strong
evidence for authorities.
Perhaps the most impressive aspect of March Networks’
Searchlight software is its support for customizable
thresholds or rules. As an example, the user can defi ne
rules based on certain types of transactions (such as
exceeding a certain amount) or specifi c analytics (e.g.
transactions taking place when no customers are pres-
ent). Any established rules or thresholds that are broken
or exceeded will trigger an alert within the software or
8 • Professional Marijuana Grower
Aside from improving security within a facility, the March
Networks video solution provides a valuable tool to dis-
pensary and store owners: the ability to improve custom-
er service and satisfaction. By correlating video with ana-
lytics data, the system can reveal how many customers
are in a location at any given time, identify the average
number of people waiting in line or for assistance, and
the average time they have to wait for service. Infor-
mation gathered through the March Networks software
can reveal the time of day that most people are in the
dispensary and for how long. All of this information can
be valuable for dispensary owners and/or managers
who can adjust staffi ng or the services they are providing
based on the data.
Track and Manage Inventory
As previously mentioned, radio-frequency identifi cation
(RFID) is a common way for cannabis-based businesses
to track inventory from seed to sale. Essentially, can-
nabis products go through an extensive supply chain,
with many steps along the way. An RFID verifi cation at
each stage ensures not only compliance with state and
local legislation, but also makes it easy to confi rm where
each individual product is in the process.. With March
Networks’ video and RFID data tracking capability,
owners can determine when a product was last veri-
fi ed by a fi xed RFID reader, and see the circumstances
surrounding any product that is missing or misplaced..
This gives owners and/or managers a comprehensive,
visual account of each and every item with an RFID tag
as it moves through the supply chain, and allows them to
set up reports in the easy-to-use Searchlight dashboard to
analyze inventory fl ow.
November/December 2018