Pro Installer September 2024 - Issue 138 | Page 39

Installer Support
SEPTEMBER 2024 | 39

Installer Support

Understanding Mental Health Challenges in the Industry

DGCOS Survey Insights 2022-2024
In recent years , mental health challenges in the workplace have become increasingly evident , and the glass and glazing industry is no exception . In 2022 , The Double Glazing & Conservatory Ombudsman Scheme ( DGCOS ) launched the ground-breaking Mental Health Survey , a brave first step for our industry . DGCOS launched a follow-up survey in 2024 whereby the results are now available with some interesting shifts in behaviour and perceptions .
Stress , anxiety , and depression continue to be major concerns . In 2022 , 44.74 % of respondents felt extremely stressed , dropping slightly to 42.31 % in 2024 . Anxiety levels rose from 39.47 % in 2022 to 42.31 % in 2024 , highlighting the need for targeted support to manage workplace pressures . Depression , while showing some improvement , remains significant , affecting 18.42 % of respondents in 2024 , down from 28.95 % in 2022 .
Chief Executive of DGCOS , Faisal Hussain , explains more : “ These surveys are our roadmap to better mental health in the glass and glazing industry . It ’ s not just about ticking boxes , it requires collective
action and commitment , which is essential . The findings uncover widespread challenges employees face , showing that these issues aren ’ t isolated — many individuals share similar experiences . By adopting proactive measures , as a sector , we can foster a workplace where mental health isn ’ t just prioritised but nurtured , ensuring a healthier , more productive workforce for the long haul .
Taking their toll
“ Key factors impacting employee mental health continue to include consumer complaints and financial pressures . Consumer complaints dropped from a staggering 50 % in 2022 to 34.62 % in 2024 , while financial pressures like chasing payments and cash flow issues continue to take their toll . Operational challenges such as staff shortages and quality control issues continue to affect overall mental well-being .
Silver linings
“ Despite these challenges , there ’ s a silver lining : 30.77 % of respondents in 2024 sought medical help , up from 23.68 % in
2022 . However , there ’ s still a gap in sufficient support , with 15.38 % reporting they didn ’ t receive the right help , an increase from 10.53 % in 2022 . But it ’ s not all bad news . Employee perceptions of employer support have improved , with 19.23 % rating their employers as very supportive in 2024 , up from 13.16 % in 2022 . Employers recognise the need for even greater support from their staff , showing a mutual commitment to improving workplace mental health .
“ The survey reveals mixed opinions about mental health awareness within the industry . In 2024 , 80.77 % of respondents felt there wasn ’ t enough awareness , but efforts are underway to normalise discussions and break down taboos around mental health among colleagues . Interestingly , the perception of a mental health crisis has shifted : in 2022 , 60.53 % believed there was a crisis , which dropped to 34.62 % in 2024 .
Those who didn ’ t see a crisis increased from 39.47 % in 2022 to 65.38 % in 2024 , indicating a more optimistic outlook or actual improvements .
“ The industry needs more extensive employee wellbeing programmes , increased training on mental health issues , and a culture of openness and support . By tackling these challenges head-on , the glass and glazing industry can set a precedent in prioritising mental health in the workplace . This latest survey highlights both the ongoing struggles and areas for improvement within the industry . With collective action and commitment , the glass and glazing industry can continue to enhance mental health support , ensuring a healthier , more productive workforce . It ’ s up to all of us collectively to drive this forward .”
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