News
Read online at www . proinstaller . co . uk
SEPTEMBER 2024 | 25
News
COMMITTED TO CUSTOMER SERVICE OFFERING WITH NEW SHOWROOM INVESTMENTS
REHAU has revealed a revamp of its windows and doors showroom at the London Building Centre , allowing customers to get a hands-on look at the company ’ s full range of windows solutions .
As well as this , a host of REHAU ’ s UK sites have had brand new showrooms installed , continuing the company ’ s commitment to investing in providing our customers with the best possible service . The company ’ s Ross-on-Wye headquarters , Blaenau Ffestiniog factory , and Manchester sales office have been updated with the latest product launches and new informative displays to ensure that every customer
is able to view the company ’ s full range of solutions in person .
The refurb features some of the latest products from REHAU , including the new SLINO- VA sliding door system , which can be viewed at the London hub , and at the Ross-on-Wye headquarters and the Manchester office .
Visitors to the sales offices in Manchester , the headquarters in Ross-on-Wye and the factory at Blaenau Ffestiniog will be able to see REHAU ’ s World of Windows exhibition , which , at the Herefordshire site , showcases SLINOVA , TOTAL70 Casement , Rio Flush Fit , Heritage vertical sliders , and T70R fully reversible windows .
The site in Manchester also features a number of the major product systems from this exhibition , including the new product AR- TEVO . ARTEVO is REHAU ’ s largest window system to date , giving architects , designers , and specifiers the opportunity to incorporate huge profiles that maximise natural light with all the performance benefits of polymer .
One of the first visitors to the new showroom , Alex Griffiths from Everite Windows , said of the new site : “ The new showroom is a welcome addition from REHAU , further
improving their customer support service not just at Head Office but also at their Sales Offices . It is the best way to showcase to our customers the quality , durability , and aesthetics of the main window systems of TOTAL70 and Rio Flush Fit .
“ As well as this , it was a good opportunity to see REHAU ’ s newest products on the market including the SLINOVA sliding door and the soon to be launched ARTEVO system for the commercial market . It was interesting to see ARTEVO in the new foil ALUX , an excellent replica of aluminium .”
Alongside this , REHAU has revamped its Blaenau Ffestiniog factory in North Wales , where the training academy has been refurbished .
One of the apprentices to benefit from the refurbishment is Elan James , a Logistics Administration Apprentice studying Business Admin Level 2 . After attending a session at the site , he said : “ What a transformation , the room is now a motivational place to study and learn in . In particular the inspiring quotes , especially in Welsh , make a real difference to the learning environment .”
www . rehau . com
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23 % OF INSTALLATION COMPANIES ‘ PRICE ON THE NIGHT ’
From conversations with over 570 installers software pioneers , Tommy Trinder , estimate that around 23 % of businesses deliver a ‘ price on the night ’ to homeowners .
“ Over 50 % of all installers we ’ ve spoken to tell us they send off to suppliers for a price on every job ,” explains Tommy founder and CEO Chris Brunsdon . “ Whilst around 25 % of businesses use various bits of manufacturing style software that enable them to get prices from their fabricators . The remainder have developed selling prices for their product range and price on the spot during the initial sales consultation .”
Meeting the needs of installer ’ s diverse ways of pricing has been a cornerstone in the development of the Tommy Trinder app :
“ We ’ ve invested a big chunk of our product development in making sure we can make pricing easier for installers – however they choose to sell ,” says Chris .
Installers can send pricing requests to multiple suppliers directly from the Tommy Trinder platform in a click which saves re-drawing everything multiple times . Or , with Tommy ’ s pricing
module , installers that want to sell on the night can pre-populate the app with price matrices for any PVCu , aluminium or timber product . Another popular choice amongst installers is to have Tommy pre-populate the app with industry selling averages . Chris explains :
“ Many installers want the efficiency of being able to price live , but dread the hassle of set up . Our ready-priced options come loaded with ‘ going rates ’ for a whole bunch of products , based on an analysis of thousands of price points . It ’ s easy for installers to tune prices up and down to get the margin spot on . It ’ s a no brainer for firms that want to hit the ground running .”
www . tommytrinder . com