8 | SEPTEMBER 2019
News
Installer News is
sponsored by FENSA
ENDURING TRUST THAT’S
ON TIME, EVERY TIME
Customer service and installer satisfaction are two of Endurance’s top priorities. Because of this focus
and recent changes, the team have seen consistent exceptional results in their OTIF performance.
With an impressive 98% OTIF for June, it’s safe to say that installers can trust Endurance to deliver.
delivery, installers won’t need
to change installation dates due
to late arrival. This means fewer
awkward phone calls, unhappy
customers and negative reviews.
Instead, installers who use En-
durance will see their reputation
enhanced and their business grow
from strength to strength.
Endurance has made a number
of improvements to achieve their
fantastic OTIF performance. They
have developed their IT systems
and planning software, to make the
most of modern technology. These
changes have hugely improved
their routing software so that de-
liveries can be more efficient and
more frequent. Many areas even
enjoy two deliveries per week.
As well as technology, Endur-
ance has made physical improve-
they’ll receive our
products when they
need them, in full develop the skills of an already
experienced team. With the new
improvements and these three
experts at the helm, Endurance
deliveries are sure to stay smooth
and reliable.
Managing Director, Stephen Na-
din, commented: “When it comes
to the smooth operation of their
businesses, installers need the
peace of mind that they’ll receive
our products when they need
them, in full. We’ve been working
really hard behind the scenes to
make the improvements to our
OTIF as part of a wider project
to make sure we are offering best
value to our customers.”
Also deserving credit are Pro-
duction Managers, Dale Jacklin
and Drew Fraser. The pair have
a collective 45 years of service
and are working together to If you’d like to benefit from
the Endurance on time, every
time service, email marketing@
endurancedoors.co.uk or calling
01652 659259.
member, Suzanne Turner has re-
cently been made the new Trans-
port Manager. With her six years
of experience running Endurance’s
Customer Service Department and
assisting in transport operations,
she has already made significant
improvements in her new special-
ism.
With Endurance’s reliable
installers need the
‘ peace
of mind that
ments to ensure deliveries run
smoothly. The dispatch area has
been fully revamped, allowing
an efficient and near effortless
loading process. As well as this,
we can’t forget the three new vans
that have been added to Endur-
ance’s already impressive distribu-
tion fleet.
People have always been at the
heart of Endurance and the key to
their success. The latest improve-
ment in their delivery service is
no different. Long standing staff
’
Duo show support for Glazing Summit GGF announces
management
The Residence Collec-
restructure
tion and Window Widgets
will sponsor the 2019 Glaz-
ing Summit.
The eagerly anticipated
one-day conference, which
will debate the future of the
glazing industry, is taking
place on Thursday, Septem-
ber 12 at Edgbaston Stadi-
um and Conference Centre,
Birmingham.
And The Residence
Collection and Window
Widgets, which both op-
erate in Gloucester, have
shown their support.
Sarah Hitchings, Sales
and Marketing Director of
The Residence Collection
and Window Widgets, was
part of an expert panel who
discussed the challenges
facing installers at last year’s
event.
“Having been at last year’s
Glazing Summit, it was clear
that it’s an event that the
sector really got behind,
so we are delighted to be
sponsoring this year.”
This year’s event will be
packed with industry in-
sight, advice and discussion
on the biggest issues that
matter with a fresh line-
up of key-note speakers,
including respected indus-
try leaders, trailblazers and
proven experts.
www.glazingsummit.co.uk
Statement by John
Agnew, GGF President
The Glass and Glazing Federation
(GGF) is pleased to announce a manage-
ment restructure that will ensure the Feder-
ation maintains and builds on its position as
the leading trade body in the industry.
Steve Rice, GGF Director of Technical
Affairs, who has been with the Federation
for over 30 years, will be GGF Managing
Director with immediate effect and will
be responsible for the full running of the
Federation’s operations. The GGF is also
currently recruiting for new technical posi-
tions to increase this valuable resource for
Members.
As part of the restructure, the Group
Chief Executive and Head of Membership
are no longer employed by the Federation.
On behalf of the Board, I would like to
thank both for their work at the GGF and I
wish them every success in the future.
www.ggf.org.uk