Pro Installer October 2022 - Issue 115 | Page 32

Installer Support
32 | OCTOBER 2022

Installer Support

£ 399 LICENCE UP FOR GRABS IN INSTALLATION OF THE MONTH CONTEST

Hurst Doors , one of the UK ’ s largest PVC-U door panel and composite door manufacturers , is launching an Installation of the Month competition commencing October .
Prize winners will receive a year ’ s free subscription to the retail version of the Hurst Composite Door Designer , worth £ 399 plus VAT .
To be in with a chance to win , all the company ’ s customers have to do is send in their pictures of recent Hurst door installations .
The Hurst team will then judge the winner , with the help of followers voting for their favourite on Hurst ’ s social channels , and the company responsible will be awarded ‘ Installation of the Month ’ and win the prize . In addition , the homeowner of
the winning installation will also receive a £ 50 Amazon voucher .
“ We know that every week , our fantastic customers complete hundreds of stunning installations all across the country ,” comments Sales Director Mark Atkinson .
“ With our new competition , we want to shine a light on their workmanship and skill , and celebrate their success .
“ We look forward to receiving some excellent submissions , and crowning our first Installation of the Month .”
Easily integrated into an installer ’ s website , Hurst ’ s user-friendly door designer allows homeowners to tailor the perfect door to their needs and preferences .
Choosing from a vast array of options , users can specify the exact style , colour , hardware , glass
designs and more , as well as add Secured by Design .
The designer can be fully customised to feature a company ’ s branding , and allows installers to send personalised emails to their customers .
The platform also syncs with Hurst Live , Hurst ’ s exclusive 24 / 7 trade-only online ordering portal .
This means that any leads customers generate through the door designer on their own website can be managed within their Hurst Live account , from quote to order , to delivery .
To enter the competition , installers of Hurst Doors can either share their project images on Facebook , Instagram or Twitter , making sure to tag Hurst Doors or alternatively , send in their images to marketing @ hurstdoors . co . uk

Cranking Customer Service up to Exceptional with AdminBase

Jack Brunsdon & Son , manufacturer of handcrafted wooden windows and doors , has been delivering high quality products since the 1940s , but attributes much of its success and longevity to exceptional customer service , which AdminBase has helped it achieve .
Terms and Conditions apply , see website for details
“ Jack Brunsdon & Son has always placed a firm focus on quality and accuracy in the products we make and the service we provide ,” explains Charlotte Whelan , Managing Director . “ To achieve that , we use the very best materials , machinery , and workmanship , but as customer service has risen in importance , software has also become an integral part of delivering high standards .
“ We started using the Admin- Base system from Ab Initio 20 years ago to ensure our service levels and our communication with customers was exceptional . As any manufacturing and installation business will know , the day to day working environment is busy , which can make it hard to keep track of all the incoming and outgoing information in the business . But thanks to Admin- Base , our small team can easily access every customer record at any time . This means if a customer calls for an update on their order , anyone can answer that call and get to the information they need quickly and efficiently . It ’ s invaluable having all notes and documents pertaining to each customer safely stored in one place , as well as all the relevant financial information for each order .
“ In an increasingly competitive and challenging marketplace , window and door suppliers must not only offer the very best products , but the very best service too . AdminBase has helped us to achieve this for the last 20 years and as it continuously improves its offering with helpful amendments , we look forward to further expanding our use of the system soon .”
www . abinitiosoftware . co . uk