“ Re-drawing things over and over again during the sales process is driving installers nuts !” Says founder and CEO of Tommy Trinder , Chris Brunsdon . “ When it comes to quoting , installers tell us it ’ s their biggest bugbear .”

In conversations with over 300 installation firms , Tommy Trinder have discovered that in the journey from initial sales visit to placing an order with a supplier , product information is re-drawn on average no less than three times .

“ The problem starts with the first sales call and the pad and pen that installers carry into the house ,” says Chris . “ The sales guy typically comes away from that first appointment with some rough scribble , often akin to Egyptian hieroglyphs , that needs to be deciphered and drawn out

again before the quoting process can even begin .”

Chris , whose father was a double-glazing salesman , knows this part of the problem only too well :

“ Yes ,” he says . “ I do have firsthand experience of this part of the process . My first ever job was to de-code my father ’ s scrawl after he ’ d visited a prospect ; a time-consuming and tedious job that was always fraught with error .”

Once the sales notes have been interpreted , next comes the pricing stage . Again , Tommy Trinder have found , this can prompt multiple re-draws :

“ Installers are frequently faced with having to juggle multiple suppliers on one project ,” says Chris . “ An aluminium bi-fold , some sash windows and a handful

of casements , for instance . All sourced from different manufacturers , each with a unique pricing regime . The process of splitting the order and sending some or all parts off for pricing involves more time-hungry redrawing .”

Compiling the items into one presentable document , ready for the homeowner , is another stage , with any subsequent revisions quite literally sending installers back to the drawing board . Then there ’ s the ensuing document flow once a customer wants to go ahead :

“ Generating a contract , documentation for surveyors and fitters , purchase orders for manufactures , all of this eats time . And , of course , each time you transpose information mistakes creep in - an 8 can look very like a 3 after a long day in the office .”

Tommy Trinder have been determined to address the problem of constant re-drawing since the inception of their Framepoint ®

App some seven years ago . With their latest release , dubbed ‘ Framepoint ® Once ’, the firm believe they finally have it cracked .

“ Framepoint ’ s unique drawing interface means that installers can ditch the pad & pen and free sketch windows and doors on a tablet , live with client . It feels just like sketching on a pad - it ’ s just as intuitive and collaborative - but of course , we are off to a flying start because the information is captured digitally from the get-go .”

When it comes to pricing , Installers price live on Framepoint ® or , in one click , dispatch pricing requests to multiple installers .

“ Our one touch pricing requests save heaps of time , especially when installers are requesting costings from a few different sources on the same job ,” says Chris . “ It ’ s a popular feature - we find that around 50 % of installers are still sending off for prices on every job .”

Thereafter the Framepoint ® platform transforms the same data set into a finished quote , homeowner contract , fitter and surveyor documents . And , with the release of Framepoint ® Once , Tommy Trinder has fine-tuned the ability for installers to place purchase orders on multiple suppliers directly . Says Chris :

‘ Framepoint ® Once closes the circle . A surveyor or order processor can simply touch to split orders across multiple manufacturers , set delivery dates , delivery addresses and instructions for each part , and generate good to go purchase orders in a click . Most importantly Framepoint ® uses the same information throughout the process , saving bags of time and eliminating those costly transposition errors . Now you really can just Draw It Once .”

Installers can find out more about Framepoint ® and book a free demo at www . tommytrinder . com