DoorCo’ s online manufacturing ordering system has always been comprehensive, but now the one composite door supplier has made it even better, with new features that are designed to make accessing information about orders even easier.

Siôn Buckley, DoorCo’ s Technology Manager, explains:

“ DoorCo’ s ONE Self Service Portal brings all order related systems into one place where customers can order, track, communicate and find out answers to their questions faster.“ From the new ONE dashboard, customers can easily access functions like Manufacturing Live Orders and their delivery schedule and order history. There is also a Knowledge Hub and access to marketing tools and materials.

Ordering updates

“ Using real time data, Manufacturing Live Orders enables customers to track their manufacturing orders. More than just“ in progress”, the system reports exactly which stage each door is at in the DoorCo manufacturing process. This links up to their Manufacturing Delivery Schedule, so customers can understand exactly when they can expect their order. They can also access their manufacturing order history and raise queries with the customer service team.

Frequently Asked Questions

“ Created by DoorCo’ s customer service team, the Knowledge Hub shares the answers to the team’ s most frequently asked questions. It’ s designed to be a place to help customers access information about our products and services at their convenience, so they can get answers to their questions without having to ask the question via phone or email. It’ s pretty comprehensive, with around 40 questions from technical specifications to service parameters and contact information.

“ We’ ve also linked our Customer Guide, a 48-page guide to working with DoorCo. From our values and service proposition to photos and names of the team, each one of our doors along with the key designs and styles they can achieve, and details of our other components like FLiP, PAiNT and GLAZiNG. We have also detailed our supply chain, and our specialist technology and marketing support services.

Marketing support

“ To ensure customers have all the information to hand, we’ ve aligned our marketing portal with the ordering system. The Web To Print portal is a one stop marketing shop where you can access all our marketing materials, download them in standard format or editable for customisation, and send them for print – customised or standard- directly from the platform.

“ Using the regular ordering portal login, customers can access the ONE Self Service Portal and explore features. If you need a hand logging in for the first time or finding your way round, our Sales Team can give you the tour- sales @ door-co. com.”

Eurocell has expanded its aluminium window and door offering to its national network of over 200 trade branches, making it easier than ever for jobbing-builders and installers to quote and order aluminium products for small-scale residential projects.

Following the acquisition of Alunet Systems, Eurocell has introduced the Aluna

range of aluminium windows, entrance doors, sliders and bi-fold doors into its branch network, to provide a simple and efficient route to order for installers and jobbing-builders working on projects that only require in the region of 30 frames per-week or less.

To support the rollout, all branch teams have received product training, meaning a dedicated in-house team

is now in place in more than 200 trade communities across the UK to handle aluminium quoting – enabling faster, more accurate pricing direct to installers. Competitive network-wide pricing has also been introduced.

Speaking on the expanded offering to smaller trade professional businesses, Stuart Livingstone, Chief Operating Officer at Eurocell, said:

“ We know that more and more of our installer and jobbing-builder trade customers are taking on a wider range of projects and aiming to offer broader services to homeowners to grow their businesses – from roofing jobs, to installing PVC-U and aluminium windows and doors, to fitting decking and fencing

and completing small home improvements.

“ So this move makes it easy for them to access high-quality aluminium products locally, for those smaller or solo property jobs. Alongside our fabricator partner network for larger and significant orders for aluminum and PVC-U window and door orders, we have the trade, housebuilders and installers covered.” Eurocell is the only systems house in the UK with

a national network of trade branches, meaning installers can source everything they need – from trims and cladding to aluminium doors – all in one place.

As the leading UK manufacturer, distributor, and recycler of PVC-U windows, doors and building products, Eurocell serves 40,000 trade professionals across its over 200 branches. It also offers a wide range of products for home renovations and new build projects under a

single brand. This includes more than 10,000 products across garden rooms, extensions, decking, fencing, roofing, rainwater, interior and exterior cladding and much more.

Trade professionals are encouraged to sign up for a Eurocell Trade Account for consistent pricing and credit options nationwide.

For more information, visit: www. eurocell. co. uk / branch-finder