The recent pandemic has acted as a catalyst for the most significant digital transformation of the decade , compelling businesses to adopt digital communications across all areas . At the core of this transformation lies digital and cloud-based technology which offers an effective platform to enhance the customer experience and streamline business processes .

Here at Epwin Window Systems , we recognise the benefit digital resources can deliver . This is why we developed Connect , our unique , multi-faceted digital platform specifically designed to empower fabricators and installers with access to a wealth of promotional , commercial and technical assets to support their businesses .

For the installer , one of the key advantages of Connect is its ability to provide instant access to a large range of resources . From promotional materials to in-depth technical documentation , the portal serves as a centralised hub where installers can tap into a diverse range of assets and information .

Connect also enables installers to differentiate themselves by offering a variety of customisable promotional materials . Whether it ’ s brochures , digital assets , or point of sale materials , installers can personalise these resources to align with their brand identity . This not only creates a professional image but also helps in establishing a unique and memorable presence in the market . And there is information on the bespoke support services available covering marketing , PR and social media , giving installers access to approved industry-experts who can help drive their businesses .

Connect offers accurate real-time information too . For example , all our technical information , technical bulletins , manuals ,

product guides , UKCA marking documentation , and operations and maintenance guides are available in one place , making it easy to access the information even when out on site .

It ’ s a single source of information accessible on your PC , smartphone or tablet and because all technical and commercial documentation automatically gets updated to the platform in real-time , you know you are working with the most accurate information at all times . And for further reassurance , push notifications are sent directly to email advising of any new product updates or changes made to the portal ’ s documentation keeping customers aware .

For further installer benefits , Connect offers links to unique external partnerships for finance , insurance backed guarantees , training and rolling discount details on a range of value-added resources from fuel to workwear . There ’ s access to quote and ordering software from TOUCH Software from the Business Micros Group . And installation management software is available from Onsite 7 , the latest cloudbased software giving installers the perfect solution to optimise their workflows .

For customers needing immediate answers , a live chat facility is available for speedy responses across a range of internal services .

The appetite for Connect is impressive . By January 2023 , less than two years after Connect was first launched , it reached the 1,000 user milestone . There are nearly 1,700 items available to download from the platform . In total , items have been downloaded nearly 33,000 times . Partner links have been clicked over 1,200 times and

nearly 170 partner links have been visited .

Installers enjoying the many benefits that Connect delivers include Matthew Dunne Smith , owner of Oswestry Window and Doors . He says : “ Having access to the widest range of marketing , digital , technical and PR support is incredible and is something we would never have been able to achieve ourselves . Connect is another level of support for us to tap into – it ’ s a hugely impressive platform that is bringing us great advantages .”

Our Connect platform has achieved finalist status in two categories at the prestigious G23 Awards . It has been nominated for Best Business Initiative of the Year and for Customer Care Initiative of the Year , indicating the platform ’ s ambitious scope and the exciting opportunities it delivers .

Within a fiercely competitive market , installers require access to enhanced support to optimise their efficiency and effectiveness . Connect consolidates our comprehensive installer support offerings , ensuring that everything they require is conveniently available in one centralised location . This not only saves valuable time but also contributes to cost-effectiveness . When it comes to installer support , Connect by Epwin Window Systems is the gold standard .

To register for Connect visit www . connect . epwinwindowsystems . co . uk / login