News
2 | NOVEMBER 2023
News
Read online at www . proinstaller . co . uk
Continued from the front page
“ Of course we want our products to be installed correctly , but again it is to help the fitter get more comfortable with the doors so that when they are onsite , at someone ’ s home , it is so much easier having that familiarity .
“ Everyone from complete novices — even those new to the industry , to experienced installers — who want to learn about a new range or product , attend our training academy . And , coupled with our open days ( like the three-day event mid-November ), it isn ’ t just an opportunity to get to know the products better , but the team behind them too .
“ We are here for the installer whatever they need . There are the people here at Hörmann UK HQ , who are always on the end of the phone or ready to reply to your email ; the sales team and the engineers who can help with technical queries . But we also have our field engineers who can meet you on site and assist with fittings . We ’ re here to offer help , hints and tips , plus practical advice ; whether it ’ s a sales question , a style query or a physical solution needed to help with installation .
“ And it isn ’ t only the ‘ human team ’ on hand to help . There is online assistance with the new Hörmann Truedor website ; for both our customer and the consumer . Linking the two just makes sense for us , because again , we want to make the range the best possible option — the only choice — for everyone
“
We don ’ t charge for leads — and there ’ s no fee for training
” involved . End consumers can use the door designer to build their perfect door , and order colour swatches .
“ Trade customers can log into the portal to find everything they need from marketing support to an online order system , technical specifications and fitting help . We don ’ t charge for leads — and there ’ s no fee for training ( unless you ’ re a no-show ).
“ It ’ s the Truedor brand , but now backed by the essence of Hörmann . It ’ s the German heritage of quality in the design , development and manufacture of the product , but also the kudos that excelling in a trade still carries in Germany . We bring that ethos over to the UK with this range of doors .
“ We know that there is a market for the Hörmann Truedor range . With our training academy , we know our customers can fit them ; together with all the online and physical support they need in the background too . Put all of this together and it truly makes sense for all involved .”
www . truedor . co . uk www . Hörmann . co . uk
BLUEMANOR WINDOWS SHORTLISTED FOR PRESTIGIOUS NATIONAL AWARD
Bluemanor Windows of Braintree , Essex has been shortlisted for an award at the ‘ glass and glazing industry Oscars ’ – the G Awards – which take place at the Hilton on Park Lane in November . The family-run company which has been providing home improvements across Essex , Suffolk , and Hertfordshire for over 20 years has been recognised for its outstanding commitment to customer service , with a shortlisting in the category of Customer Care Initiative of the Year .
Bluemanor offers a wide range of home improvement options , such as windows , doors , extensions , orangeries , and conservatories . One of their key suppliers is Ultraframe , the UK market leader in the design and manufacture of conservatory and extension roof and wall systems .
Commenting on the shortlisting , Mark Nuth , Sales & Marketing Manager at Bluemanor Windows , said : “ Customer Care has always been at the heart of everything we do here at Bluemanor and we are incredibly proud to have been recognised for this on a national level with the G Awards shortlisting . We have numerous accreditations , some of which relate specifically to Customer Care - such as our inclusion in the Essex Trading Standards Buy with Confidence Scheme - and we hope to be able to add to that with a win at the G Awards .”
www . bluemanorwindows . co . uk
ISSN 2633-8866
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Issue 128 | November 2023 www . proinstaller . co . uk
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