Pro Installer November 2020 - Issue 92 | Page 3

News
Read online at www . proinstaller . co . uk
NOVEMBER 2020 | 3

News

ALL CHANGE : NAVIGATING A NEW ROLE AND A NEW NORMAL

Daniel Baker , Managing Director of leading door and window manufacturer Origin , discusses his new role , his predictions for the year ahead , and adapting to the ‘ new normal ’.
Origin was founded by cousins Victoria Brocklesby and Neil Ginger in High Wycombe in 2002 . Victoria and Neil remain at the company today , as COO and CEO respectively . The business has experienced phenomenal growth since it was established 18 years ago . Whilst all manufacturing remains here in the UK in our High Wycombe headquarters , the company now has an annual turnover of £ 37 million , with operations in the US , as well exporting to Europe and Dubai .
Origin is the UK ’ s leading manufacturer of premium aluminium windows and doors . We offer a range of products that can be made completely bespoke to a customer ’ s needs , including bi-fold doors , sliding doors , front and garage doors , and windows , which are available as casement , fixed , dummy , bay , gable , and French windows . We offer unrivalled levels of support to our partners too , including marketing help to grow their businesses , and our unique OSS system for quick , easy and accurate provision of quotes to customers and assistance with their admin .
At Origin , we pride ourselves on the fact that all operations are centred around our customers , their business model , and their bottom line . We are always investing in innovation to ensure our products remain unmatched , so our partners can specify with confidence . Our customers also benefit from dedicated customer services teams as well as an industry-leading online quoting and ordering system , OSS , which allows our partners to get costs in a matter of minutes , with
an option to incorporate a full house of doors and windows , so that they can provide the best service possible to their customers . In addition , we offer unbeatable lead times , helping customers to improve their installation scheduling , cash flow and project turnover .
In a way , my career has been leading up to my current role as Managing Director at Origin for some time . I first joined Origin as a non-executive member of the board in 2010 , so have been working closely with the business for the past decade . When I was appointed as Managing Director back in July , this felt like a natural progression as I already knew the business inside out .
Prior to my work with Origin , I worked at Goldratt UK as a senior consultant where I gained experience across a wealth of sectors . In 2003 , I moved on to become a founding partner in Levee LLP a management consulting practice , which I sold in 2009 to set up Thrive , which offers funding and advice to manufacturing start-ups . These roles have provided me with a wealth of knowledge and experience which I am able to apply to my role at Origin .
There is no doubt that 2020 has been a year full of new challenges . In addition to navigating Brexit and a US election , the arrival of COVID-19 and subsequent lockdown in March plunged businesses into a situation that none of us have ever experienced before . With our industry effectively on hold , we made the decision to shut the business down for three weeks and switch to ‘ survival mode ’. Fortunately , we were back to full capacity very quickly after

We will be bringing innovative new products to market

the shut-down , and our unique manufacturing processes have allowed us to adapt to the ‘ new normal ’ and sustain our industry-leading lead-times , helping us support our customers at a time when they need it most .
In typical Origin style , we are always looking forwards . 2021 will be focussed on delivering on our promises to our customers through excellent service , support , quality and adopting
innovative new business practices . This will allow us to cater for the increase in demand caused by a backlog of building projects that were affected by lockdown restrictions . We will be bringing innovative new products to market , continuing to explore cutting-edge ways to reduce our environmental impact and , as always , supporting our partners .
www . origin-global . com