14
NOVEMBER 2013 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
BBC’s DIY SOS
calls for help!
Workington-based The Window Outlet was
called in to help a local Wigton family for the
BBC One home improvement programme
DIY SOS, with Nick Knowles recently.
The old terraced
property in Abbeytown was virtually
uninhabitable, having
reached temperatures of -19C last
year and in need of
desperate help.
After seeing an advertisement in their local
Travis Perkins for local
businesses, The Window
Outlet applied for the
challenge to help give
the house a complete
overhaul, as Director
Graeme Pritt explains:
“The BBC contacted us
following our application
and took up our offer of
installing a brand new
3-pane New Wave Door.
“The installation was
carried out by myself and
two of The Window Outlet’s fitters, and took half
a day. We then stayed at
the house for the remainder of the day to help out
the builders and other
fitters in whichever way
we could.”
Similar to bi-folding
doors, New Wave Doors
are a revolutionary
new way of fabricating,
transporting and installing multi pane patio
doors, and are currently
only available in VEKA
profile.
BBC DIY SOS – The Big
Build programme is due to
be aired early next year.
Network VEKA,
01282 473170,
www.networkveka.co.uk
Adding experience
to customer
services team
SCIENCE FICTION? MORE
LIKE SCIENCE FACT
Philip Heath has joined
Northamptonshire
trade fabricator Emplas
as Customer Support
Manager to head-up its
newly restructured customer support team.
“We honestly thought there was
no chance that we were ever going
to win it,” says John Drury when
asked about his recent win of
£6,787 through the Planitherm
quarterly cashback competition.
Joining Emplas, having
held sales executive and
office management roles at
Dunstable-based Nicholls
and Clarke Glass, Philip
brings more than a decade’s
experience of the window
industry to his new post.
His arrival reinforces Emplas’ customer support office
which has been restructured
as part of a commitment to
further improve levels of
service.
This sees customers retain
a single point of contact for
all ordering and any queries
plus technical help. However, new flexibility across the
function means that other
team members can pick up
customer enquiries if their
main contact is unavailable.
Mike Crewdson, Sales and
Marketing Director, Emplas,
said: “We pride ourselves on
the quality of our products
and the sales and marketing
support that we offer to our
customers. But all of that
pales into insignificance if
you have a problem and
you can’t get hold of someone to put it right. Phil has
extensive experience in the
window industry, understands the importance of
the role.”
Entered by Carl Bloor
of Cambridge Windows, who himself
only registered with
Saint-Gobain Glass
as a Planitherm
installer in June,
Drury, a Service Engineer for scientific
instruments, chose
to replace his Isleham home’s entire
set of older wooden
windows and French
doors.
While the word scientific might be included in
Drury’s job title, accord-
ing to wife Eleanor he’s
no scientist. “He’s just an
engineer. I’m the scientist,” she jokingly says. “I
was actually recommended Cambridge Windows
at my job as a scientist at
the Welcome Trust.” She
was delighted to hear of
their win and they have
already planned to use
some of their winnings
on a holiday next year.
“It’s also good with
Christmas coming up,”
adds Drury.
Personally fitted by
Bloor, this was the first
in a long line of jobs on
the Cambridge Windows
books. Enjoying the benefits of being a part of
the Planitherm Network,
the Cambridge-based
installer is now booked
up until the end of January.
Visit saint-gobain.co.uk.
^ Planitherm
Competition winner
John Drury, wife
Eleanor, and son Tom,
receive a cashback
cheque from
Cambridge Windows
boss Carl Bloor and
Chris Heaton (far
right) of Saint-Gobain
Glass.