Installer Support
36 | MAY 2024
Installer Support
Continued support for installers from DGCOS
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DGCOS has launched its installer brochure , outlining the key benefits of being a DGCOS member , in an easy-to-access format . Aimed at potential member companies , the brochure clearly explains the details of the support installers have access to when they are DGCOS members .
Faisal Hussain , DGCOS Chief Executive , explains more : “ We can help in every part of the installer journey across six main touchpoints , with over 30
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separate benefits that are available for installers to access whenever they need to . So that installers can focus on what they do best – installing quality doors and windows – we offer support services in the following areas …”
• Getting started : From introducing members to manufacturers and distributors , to introducing members to Competent Person Schemes to help you comply with building regulations , and more .
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• Marketing & Digital : Scheme marketing materials available , opportunities for consumer leads via the Scheme website , and more .
• Selling : From introductions to finance brokers / lenders , to exclusive one-to-one sales training , and more .
• Installing : From paying for the members ’ Competent Person Scheme building regulations notifications , to assistance available when members experience growth spurts , and more .
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• Customer Service and Satisfaction : From advice on how to avoid complaints , to mediation and conciliation for the members and their customers to help settle any disputes that may arise , and more .
• Annual Review : From documentation assistance to help members comply with legislative requirements , to annual health checks to keep the members business up to date , and more .
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www . dgcos . org . uk |
Avoid Disputes On Poor Acoustic Performance With Pulse Testing
RISA offers its pulse testing service to all installers . It was introduced following the update to Approved Document F for ventilation and indoor air quality , legislation that typically requires the use of trickle vents to be incorporated into new windows and doors .
Pulse testing , however , is designed to demonstrate the airtightness of a building pre and post installation , and in many cases when the reading doesn ’ t change , it provides installers with certified evidence to prove there is actually no requirement for additional trickle vents .
For installation projects on buildings that are located close to busy roads or under flight paths , where customers are paying for a high-quality solution to reduce the amount of noise into their property , pulse testing provides a valuable alternative route to compliance by significantly reducing the chance of customer disputes .
Lee Galley , Independent Inspection and Assessment Manager for RISA , said : “ Installers should be made aware that trickle vents are not always necessary and in fact can result in disappointed customers who are paying a premium for a
quieter and more comfortable home .
“ There is an additional cost involved in pulse testing , but we would suggest it ’ s easily justified under such circumstances .”
Pulse testing takes less than half an hour to complete and the results are available immediately . The technology is quick and easy to use and can be done so with people in the property , allowing for a convenient addition to the installation process .
www . risaltd . co . uk
FIRST LOCK TO PASS THE NEW SECURITY TEST
Brisant-Secures patented ALPS lock technology is the first to pass the 2024 security test update introduced in January . This update will be used for 3 * euro cylinder locks by Secured by Design , PAS24 and Sold Secure Diamond ; reassuring installers that doors with 3 * locks continue to be the gold standard for door security .
In the never-ending tug-ofwar between burglars and security standards , installers need to know they are selling the most secure doors to homeowners . So , the BSI , Sold Secure and Secured by Design have moved fast to ensure that the new security test will prevent inventive burglars getting ahead and finding a way to defeat 3 * locks .
Nick Dutton , CEO of Brisant-Secure , the creators of Ultion , said : “ The reason nobody else has achieved the standard is because it is so tough . We knew when we acquired the Deseo business earlier this year that the ALPS ( Always Locked Protection System ) lock was close to achieving this new standard , so we focused on adding even more patented .”
www . brisant-secure . com