Business
62 | MAY 2023
Business
Read online at www . proinstaller . co . uk
MAKING BUSINESS MANAGEMENT EXPONENTIALLY EASIER FOR IPSWICH TRADE FRAMES
Specialists in PVC-U and aluminium windows , doors and conservatories , Ipswich Trade Frames ( ITF ) has gone from strength to strength in the last 18 months , citing the popular AdminBase installer management system as having a positive impact on the business .
Operations Manager of Ipswich Trade Frames , Fraz Youssef , explains : “ Prior to using AdminBase our processes involved the use of a mixture of paper and various documents which meant we weren ’ t always as organised as we would have liked . We recognised it was a time-consuming way to operate and could immediately see the potential benefits of introducing AdminBase into our business . The proposed service would allow us to provide our clients with a much-improved customer journey as well as help us process more orders in a more efficient manner . |
“ Implementing AdminBase has allowed ITF to grow exponentially over the past 18 months . In part because it has given our experienced team the opportunity to organise their time more efficiently , but also because the CRM has standardised practices across the board . This means our staff can retrieve all the information they need about a customer ’ s order from one central , easily accessible system .
“ The diary feature has proved a big success with the team and is now used when preparing new jobs for our fitting teams and service calls for existing customers . The stock management feature is also now heavily integrated
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in the day to day running of our warehouse . As well as helping us to maintain the correct stock levels , we can quickly find the answers to any inventory related queries such as the location of goods in the warehouse .
“ The Finance tabs such as customer balances and the Sales Reports are not only vital to the day to day running of operations but also help us strategically plan and prepare targets for the sales teams on a weekly , monthly and yearly basis .
“ On the rare occasion we have a problem with the CRM , the customer support team at Admin- Base is always on hand to help . Once the complaint is logged
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via email with their technical support department , we usually receive a prompt phone call back to resolve any issues . The team that conducts the training on the system is first class , and I have witnessed first-hand their ability to adapt the training to suit everyone .
Fraz concludes : “ We only wish we had integrated AdminBase
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into our operations sooner . It makes managing both companies so much easier . We ’ ve been thrilled with the difference AdminBase has made to our day-to-day operations and look forward to using it to develop our businesses to the next level .”
www . abinitiosoftware . co . uk
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FENTRADE ADDS EVEN MORE VALUE TO ITS CUSTOMER SERVICE
Specialist fabricator Fentrade has taken its proactive customer experience to the next level with bespoke upgrades to its LogiKal software operating system from BM Aluminium .
The upgrades will result in an even faster turnaround time on quotations and order acknowledgements , along with easier to read paperwork . From a production perspective , the system will further integrate with Fentrade ’ s supply chain to provide more efficiencies across the fabrication process .
Fentrade ’ s Director , Chris Reeks , commented : “ We ’ ve worked with BM Aluminium and used LogiKal , the leading software for the aluminium glazing industry right from the start . As our business continues to grow , we wanted to explore how to make the most of the software to continue to offer an exceptional level of service to our customers .”
Daniel Hodges , Technical Manager at BM Aluminium , said : “ Fentrade Aluminium were already utilising the majority of the standard LogiKal functionality . After meeting with them , we identified bespoke programming requirements to integrate third party supplier hardware and parts . Further benefits include accurate procurement outputs along with future fabrication benefits when using the LogiKal CNC interface .”
The upgrades to the system will be rolled out over the coming months , with Fentrade and BM Aluminium teams working together to ensure a smooth transition .
Based in modern premises in Newport , South Wales , Fentrade manufactures and supplies a comprehensive range of aluminium windows , doors , curtain walling and shop fronts all fabricated in accordance with industry specifications .
The proactive approach to continually enhancing customer service is the perfect illustration of the Fentrade ethos . In recent years , the company has doubled its manufacturing capacity , invested in new machinery and added to its workforce , all with the intention of continuing to deliver the outstanding service it ’ s built its name on .
Even though we are still a relatively young company , we never stand still . We continually review our business and processes to ensure we deliver the best experience for our customers . Whether that ’ s additional new products or upgrading our internal systems to ensure efficient , streamlined processes are maintained . These latest software upgrades will further support our customers as we continue to deliver our growth strategy .”
fentradealuminium . co . uk