Pro Installer May 2022 - Issue 110 | Page 24

News
24 | MAY 2022

News

Read online at www . proinstaller . co . uk

ONE YEAR AND 500 HOURS SAVED

Bradford-based Trade Window Outlet has just marked its one-year anniversary buying from Rehau specialist Euroglaze .
During that time Trade Window Outlet ’ s Managing Director Richard Aston estimates that he and his team have saved more than 500 hours in time that they spent trying to sort out issues with their previous supplier .
He explained : “ We used to buy all our Rehau frames from a different fabricator and almost invariably had to chase up missing items , sort out invoices for orders issued for items that hadn ’ t yet been delivered , or wait on the phone for someone to get back to us with information on stock availability .
“ We ’ d got so used to that way of working , especially during the worst of the pandemic when there was a sense that there was no alternative , that we ’ d almost forgotten what it was like to deal with a fabricator who really seemed to value our business .
“ The contrast with Euroglaze couldn ’ t have been more stark . They are very clearly better resourced than our previous
supplier – even though they ’ re a medium rather than a large fabricator , and , in Nicky , Rosie , Janet , Gemma and Julie , they seem to have a customer service team that genuinely cares about service !
“ The systems are obviously in place which means they can be proactive in telling us when
we place an order which items are in stock and when they will be delivered , and orders almost invariably arrive on time and in full . They just make it easy to do business with them , with automated order acknowledgements , barcode scanning of deliveries so we know what ’ s been received
and when , and imaging of ancillaries packing so we can be sure that all the required screws and handles are fully batched with every order . We never have to chase them , but when we do call the customer service team , they are helpful and responsive and really professional . We estimate that they save us a couple of hours every day .”
Trade Window Outlet , which has its own trade counter in Bradford , supplies trade customers in and around the city , and has two of its own fitting teams working in the retail market .
Richard Aston added : “ Just as we are saving time and money on ordering , we are also saving time and money on supply and fit because these are ‘ fit and forget ’ frames with almost zero snagging and remedials . Like almost every window company , we ’ ve been incredibly busy over the past year and one of the main reasons we ’ ve been able to cope so well and even grow during that time is the fact that Euroglaze has been behind us all the way .”
www . tradewindowoutlet . com www . euroglaze . co . uk

The hole truth : spots filling fast for Clearview charity golf day

More teams and sponsors have signed up for Clearview Group ’ s inaugural charity golf day .
The event – in aid of GM Fundraising – takes place on Thursday 26th May at Hickleton Golf Club , Doncaster , just a stone ’ s throw away from Clearview and Pro Installer HQ in Barnsley . The day will start with breakfast followed by 18 holes of golf in four-ball teams from across fenestration , then dinner and prize giving , plus a charity auction for ‘ lots ’ of sporting memorabilia and donated prizes .
Since April ’ s magazine , where the event was officially announced in the press , several more teams and sponsors have signed up , joining the early birdies
THURSDAY 26 TH MAY 2022
Quickslide , GQA , Hoppe , D & I Windows , Central Windows Systems , Gary Morton , VBH , Edgetech ,
Made For Trade , CWG Choices , and UPVC Main , alongside the day ’ s main sponsor Chigwell Doors &
MAIN SPONSOR
SPONSORS
SUPPORTING
Windows . Now , Harris & Co , Glazerite , BHI Supplies , Endurance , Eco Footprint Ltd , Deceunink and RRG
Group have also signed up as sponsors , with most also opting to enter a team for the round of golf too .
Clearview director Steve Sidebottom commented : “ The old adage that the best business meetings are conducted on the golf course may not be true anymore but the sport certainly remains popular in our industry . After the past few years of hardly any events or meet-ups , we are really looking forward to catching up with old friends and if we can do that over a round of golf , even better .
“ The main purpose of the day is , of course to raise as much money as possible
through sponsorship of the event and the auction . There are prizes at stake for teams and individuals but it is all in the name of fun , so we don ’ t want people to be put off playing if they don ’ t feel up to par ! With spaces filling up fast however , we do ask that anyone interested gets in touch as soon as possible to avoid missing out . All that ’ s left to say is we will see you at tee off !”
To register your interest , sign up a team or enquire for remaining sponsorship opportunities please contact steve @ cvgroup . co . uk or rob @ cvgroup . co . uk