Pro Installer March 2024 - Issue 132 | Page 40

Business
40 | MARCH 2024

Business

Read online at www . proinstaller . co . uk

FDM APPOINTS NEW SALES DIRECTOR

Owned by UAP , FDM offers fire door inspection and maintenance services as well as fire door safety training accredited by GQA Qualifications .
With more than 25 years ’ experience of the construction industry , Dan has since gained specialist expertise across the merchant and door manufacturing industries , including five years looking after the social landlord market before moving on to head of Trade Sales .
At FDM , Dan will be responsible for growing the company ’ s client base , including landlords across the public and private sectors , housebuilders and developers . His role also involves raising awareness of FDM ’ s Training Academy , the UK ’ s first practical training centre for the fire door industry .
Nicola John , managing director of FDM , added : “ Dan ’ s passion for upskilling across the fire door industry will fly the flag for our newly launched
Training Academy . His contacts in social housing will be particularly beneficial as this is a sector most impacted by changes to fire safety regulation and offers huge potential for us to expand FDM ’ s inspection and maintenance services .”
www . fdmltd . co . uk

NEW DIRECTOR TO SPEARHEAD PEOPLE FIRST STRATEGY

The home improvement specialist , Eurocell , has appointed Cat Hambleton-Gray as its People Director to drive forward the company ’ s People First strategy . Cat joins Eurocell with 27 years of experience in people and HR roles across several businesses , including retail , hospitality and the veterinary industry . She has led a number of long-term strategic cultural changes , employee engagement , talent management and wellbeing projects . She joins Eurocell as it embarks on a new vision for its people strategy , with four pillars at its core .
Cat Hambleton-Gray , People Director at Eurocell , said : “ Employee engagement is critical to Eurocell and embedding our new purpose and values will be key this year . We will review our engagement cycle and be considering how we can enhance this and
especially how we can be “ always listening ” to our colleagues ’ views and ideas .
“ We already offer a number of brilliant wellbeing benefits and our intention is to create a full wellbeing strategy which is relevant for our colleagues and will increase awareness and understanding of all elements .”
www . eurocell . co . uk

Bill Butters Windows ‘ Never Miss a Trick ’ with Tommy Trinder

Marking 40 years of outstanding service , Bill Butters Windows has a fantastic reputation among domestic and trade customers across the south of England . Now the company is taking customer experience to new heights with quoting software developed by Tommy Trinder . Managing Director , Paul Kelly , has leveraged the Tommy Trinder platform to supercharge sales and quoting – “ We ’ re so
pleased with Tommy Trinder . If you haven ’ t got it , it ’ s your loss I ’ m afraid . You ’ re missing a big trick if you ’ re out there trying to sell windows and doors without it .”
Paul emphasised the importance of presentation - “ Lots of people can ’ t visualise what a window is going to look like . With Tommy , it ’ s all there – the colour , the glass , the handle , viewed from inside , outside , everything . It ’ s just so simple . If you can ’ t sell with Tommy Trinder then you ’ re in the wrong job I think !”
Sales Advisor Stuart Miller has been impressed by the positive customer feedback – “ It ’ s definitely helped us get more sales , but it ’ s also helped us convert those sales a lot quicker and easier . I take out my tablet , sit down at their dining table and start drawing out their window , superimpose it onto a picture of their house … they nearly fall off their chair ! They ’ ve never seen anything like it .”
The ability to design alongside the customer and provide instant quotes is a big part of the software ’ s appeal , according to Stuart , “ By designing the windows with the customer in their own home you ’ re minimising all the questions – they know exactly what they ’ re getting and what it costs . It ’ s made my job 50 % easier .”
Paul and Stuart have found that daily admin has become a doddle with Tommy . Paul noted , “ If you value your time you ’ d be foolish not to use it .” Stuart added , “ Over an eight hour day it easily saves me two hours a day .”
Tommy Trinder has also enabled the team to be more flexible , as Paul noted , “ Your guys out on the road don ’ t need to come into the office ; they can do their quote from the coffee shop or when they ’ re sat in the van waiting till the next appointment ... It ’ s just a no-brainer .”
Despite a tougher market , Paul and the team are continuing to thrive , delivering great value and an unrivalled customer experience . In Paul ’ s words , “ Tommy Trinder helps you win sales , and that ’ s what it ’ s all about .”
www . tommytrinder . com