2 | MARCH 2022
News
Read online at www . proinstaller . co . uk
Continued from the front page
No compromise on safety . Despite the fact that solid roofs do not have any official standards to follow , you – and the homeowner – can select the Icotherm roofs in the knowledge that they are designed without any compromise . Our roofs are building control compliant , and as we work with a retained structural engineer , even the more complex structures will be designed with appropriate support , from a simple flitch plate or boomerang , to a “ mini portal ” or “ goal post ”.
No compromise on longevity . The Icotherm roof is also fully ventilated , to create a chimney effect that will allow flowing air to remove any condensation risk . Our system has successfully passed the BRE tests , and all our roofs are manufactured to the specifications that were tested . No compromise on performance : also tested by BRE , the Icotherm roofs specification offer a 0.16 U-value ( without the need for insulated plasterboard … think of how much easier the installation is going to be ).
No compromise on suitability . The Icotherm roof uses C24 timber , the same used in house roofs , and a recognised structural construction material .
For more information , or to discover the full range of Icotherm roofs , visit our newly redesigned website : www . Icotherm . co . uk
If you wish to discuss introducing the Icotherm range of roofs to your product offering , contact info @ icotherm . co . uk
Raft of enhancements unveiled for popular trade customer portal
Hull-based manufacturer , Hurst Doors , has recently invested in a suite of developments to enhance their online platform for trade customers , Hurst Live . Hurst Live already enjoyed high levels of engagement from installers , acting as an easy to use , ‘ one stop shop ’ to assist them in all aspects of managing their orders from end to end .
Hurst Doors has recently celebrated its 25th birthday and hope to build on their commercial success with a range of customer-focused initiatives to be launched throughout 2022 . The enhancements made to Hurst Live include :
• Improvements to the styling , functionality and user interface
• A new search facility for easier navigation
• The introduction of a new ‘ order status ’ checker
• Digital paper trails attached to each order , so that copies of all necessary paperwork are attached to each order
• A ‘ report issues ’ e-form , with the commitment that the Hurst team will respond to all issues within 48 hours
• An updated user manual and the offer of bespoke 1:1 training for new users
Mark Atkinson , Sales Director at Hurst Doors said :
“ The needs of our trade customers are our constant and central focus at Hurst Doors . As part of our ongoing commitment to deliver a quality customer experience , we have listened to feedback and made improvements to Hurst Live to make it easier for our trade customers to manage their orders online , as well as provide more visibility on the status of their orders .”
www . hurstdoors . co . uk
We ’ re driving down lead times says Endurance
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About Icotherm : Icotherm Roof Systems is a trading name of Iconservatories Limited . Icotherm Roof Systems designs and manufactures a range of timber framed warm roof solutions for the trade . Our most popular solution , Icoroof – the original pitched roof , has sold in the thousands since its inception in 2014 .
We are a member of TRADA – We are ISO 9001:2015 certified
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Endurance Doors are now driving down lead times for their bespoke , solid core composite doors to five weeks , with plans to take this to a twelve working days .
Throughout the last two years , Endurance Doors have been communicating effectively to their nationwide network of customers and Design Partners , given unprecedented challenges and yet they ’ ve been investing heavily across the business . New business systems have been implemented including the new Amicus platform , which greatly improves customer communications through an automated ticketing and tracking system , something
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used effectively by trusted businesses in consumer facing sectors in the UK and beyond . Stephen Nadin , managing director of Endurance |
Doors explains this further and said : “ Now that the supply chain has started to stablise we ’ re getting lead times down to five weeks and the plan is to get this |
to a twelve working day standard in the coming months . We ’ ve invested heavily in systems , process and capital equipment and have recruited well over this period too .
“ We ’ ve also built relationships with local schools and colleges and have a proactive capital investment programme to support further growth , after a year in which we ’ ve grown 85 %. 2022 will be a year in which we ’ re investing more than ever in the overall customer experience and are already recruiting for further members of our customer care team to help make us a standout business in the sector .”
www . endurancedoors . co . uk
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ISSN 2633-8866
If you would like to find out more about the Pro Installer : Write to : Unit 2-3 Burleigh Court , Burleigh Street , Barnsley , S70 1XY Tel : 01226 321 450 Fax : 01226 730 825 Email : steve @ cvgroup . co . uk
Issue 108 | March 2022 www . proinstaller . co . uk
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