34 | MARCH 2020
Products
Read online at www.proinstaller.co.uk
CONSERVATORY OUTLET BENEFITS FROM
RANGE OF ERA SUPPORT SERVICES
ERA, the security expert, is
well known for its high quality
hardware products. But supply-
ing customers with products at
the right price is just one part of
what the company does. A major
element of ERA’s day-to-day
operation is the back-up service
it provides to its customers. An
interesting example of this is
the way in which the company
supports Conservatory Outlet,
the national manufacturer and
supplier of high quality home
renovation solutions.
Conservatory Outlet’s Head
of Marketing, Karen Clough,
explains:
“Product testing is a big part
of the service we receive from
ERA. When we introduced ERA’s
Extreme shootbolt locking
system on our windows, for ex-
ample, and more recently ERA’s
SUREFIRE multi-point lock for
our solid core composite doors,
it was vital we were able to tell
customers what performance
levels they could expect. ERA’s
UCAS accredited test centre was
able to give us all the informa-
tion we needed and has played
a central role in our customer
communications. The compa-
ny’s technical team is second to
none.
“We especially like the fact that
ERA’s Extreme shootbolt lock-
ing system offers us up to three
versions of high quality window
security. Whilst the standard
Extreme benefits from a combi-
nation of mushroom cams and
shootbolts, we have the choice to
increase window security further
by simply altering the Extreme’s
centre gearbox. Upgrading to
either a centre deadbolt or a
combination of cams and centre
deadbolt provides additional
security features and enables us
to provide that choice to custom-
ers, allowing us to upsell with
increased locking points.
“With ERA’s SUREFIRE mul-
ti-point lock we’re able to offer a
door lock that is secure and simple
to use and easy to fit. We and our
customers really like the fact that
with this lock you can simply close
the door to engage the trigger
and turn a key to deadlock. The
versatility of SUREFIRE coupled
with the flexibility to have a differ-
ent gearbox position depending
on the style of the door gives our
customers maximum security and
effortless door operation.
“We have enjoyed a long-stand-
ing relationship with ERA. For the
past fourteen years the company
has supplied us with its Fab&-
Fix range of hardware, and our
Account Manager, Lisa Lund, has
strived to ensure that we are con-
stantly at the forefront of product
innovation. The relationship is
helping us to remain highly com-
petitive in a crowded market, that
is for sure.”
www.eraeverywhere.com
ERA’S RESOLUTION TEAM
WORKS HARD FOR CUSTOMERS
For ERA, the UK’s leading
home security specialist, it’s not
just the product that’s important,
it’s also the aftercare provided to
its valuable customers that helps to
set it apart from its competitors.
“We really care,” said Gay-
nor Norman, Resolutions Team
Leader.
“Of course, we want to deliver
first-class products, but we abso-
lutely believe in providing the kind
of service that all our customers
can rely on should they have an is-
sue – that’s where ERA’s Resolution
Team comes in. Our team name
says it all – we strive to resolve any
issues no matter how small – from
a simple delivery query to a more
complex technical issue.”
Help 24 hours a day,
7 days a week
“Our customers, including lock-
smiths or any other tradespeople
fitting our products, as well as
homeowners, can reach our friend-
ly team during the hours of 8.30am
til 5.00pm on 01922 490050. Out
of hours, customers can contact
the ERA Help email address help@
eraexpert.com and we will pick
up the message and contact them
directly as soon as possible. We
aim to offer straight-forward advice
and reassurance.”
Extra help on site
“Occasionally we find that a
customer needs additional sup-
port on site, perhaps with fitting
a new product for the first time.
In this instance, we will send
one of our engineers who will be
able to guide our customer and
resolve the issue.”
A team you can trust
Gaynor said, “We’re profession-
al and swift in our response, but
approachable and human too.
Our customers truly matter to us
and we’re proud to offer the sup-
port of our Resolutions Team.”
the kind
‘ of providing
service that
all our customers
can rely on
’
For further information on
ERA’s Resolution Team or wide
range of security products,
including its innovative smart
home security suite, visit www.
eraeverywhere.com or contact
the sales team on 01922 490
000 or by emailing info@
eraeverywhere.com