2
MARCH 2016 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
Stevenswood hits top 1,000
in London Stock Exchange
Continued from the front page
ISSUE 36
March 2016
Stevenswood, a West Lothian-based manufacturer of industry-leading PVCu systems from The
VEKA UK Group has been selected
as one of the London Stock Exchange Group’s (LSEG’s) prestigious ‘1,000 Companies to Inspire
Britain’ in 2016.
If you would
like to find
out more
about the
PRO Installer:
Write to:
Unit 2-3
Burleigh Court,
Burleigh Street,
Barnsley,
S70 1XY.
Tel:
01226
321 450
Fax:
01226
730 825
Email:
steve@
cvgroup.co.uk
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Feeding a pet, picking up
a parcel or staying on to
chat with an older customer are common acts of
kindness uncovered by the
study, while turning up at
short notice or on weekends
and bank holidays gets a
big thumbs up from the
customer.
Darrell Sansom, Managing
Director at AXA Business
Insurance said:
“Our survey showed that
not answering the phone
or cancelling appointments
at short notice damages
customer goodwill, while a
lack of available references
or documentation raises
concerns - so make sure you
have your house in order
when it comes to these
things.
“At the same time, we
found that taking care of
tiny jobs at no extra cost
generates a lot of loyalty, and removing outdoor
shoes and cleaning up a
spot of mess shows professionalism and care.
“A mistake free website
or leaflet showing recommendations, pictures of past
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‘the most
important
characteristics
the public look for
when choosing
a tradesman
are price,
recommendation,
proper insurance
and good
manners’
work, trade body membership and contact details will
also attract and put customers at ease.”
AXA’s survey found the
most important characteristics the public look for
when choosing a tradesman
are price, recommendation,
proper insurance and good
manners.
*The surveys of 2000 consumers and 320 tradesmen
in the UK were carried out
by AXA Business Insurance.
Described by the LSEG as ‘an annual
celebration of some of the fastest-growing and most dynamic small and medium-sized enterprises (SMEs) in the UK,’
the report – now in its third year – is
supported by numerous senior politicians.
They include the Chancellor, George
Osborne MP, with media partnership from
industry-championing national newspaper, The Daily Telegraph.
Only 56 Scottish companies, and 104
from the manufacturing sector throughout
the UK made the list, further highlighting
Stevenswood’s achievements over those of
its peers.
Managing Director, Ron Hepburn
commented: “To be listed in the report is
reliant on a business’ performance over
the last four years – a period of significant growth for Stevenswood – and we’re
thrilled to have our accomplishments
recognised by such a prominent exponent
of UK enterprise.
“2014 saw us relocate to a new five-acre
home, streamlining our manufacturing, with
all processes now taking place under one
roof. Capacity more than doubled within
months of the move, comfortably making us
Scotland’s premier trade fabricator and one
of the UK’s top 30.
“Early last year, we secured £3.5m investment from the Busin W72w&