Pro Installer March 2016 - Issue 36 | Page 16

16 MARCH 2016 PRO INSTALLER PRO NEWS www.proinstaller.co.uk NEW EPWIN DIRECTOR WILL FOCUS ON ‘CUSTOMER EXPERIENCE’ Epwin Group has announced that ex-Mul-T-Lock Managing Director Robert Hartill has joined the company as Business Improvement Director. Robert has 26 years’ experience in the security sector having previously worked for Chubb Security, Hoppe and Grouphomesafe, the last of which he spent six years at director level. His appointment at Epwin is part of Managing Director Clare O’Hara’s wider strategy of maintaining the company’s position as leader in the industry. Robert’s focus will be very much on the customers and their experience of dealing with the company. “This is an exciting time to be joining Epwin,” Robert said. “The wealth of experience already within the group, alongside some of the new appointments, is creating a formidable team. “The investment in new products and production facilities will help us improve our customers’ experience, and my efforts will be focused on supporting the sales team, making us easier to do business with, and bringing more cohesion across the brands and functions. “For over 20 years I have worked with Epwin as a supplier and always admired the business and the professionalism and ethos of their people, and from those I’ve already spoken to, it’s a great place to work.” Clare explained that Robert’s appointment was a major coup for Epwin. “Robert’s experience and success in the security sector is practically unmatched,” she said. “Many people understand the link between customer satisfaction and improved sales, but very few have the confidence and tenacity to make valuable improvements to a company’s culture.” Further information is at: www.epwin.co.uk Purplex boosts online service with two new appointments Full-service marketing agency for the glazing and construction industry, Purplex, has added two members to its digital division. Aaron Potter and Emily Poole have both graduated with an upper second degree in history from Bristol’s University of West of England and University of Exeter, respectively. They will use their skills to produce online targeted content that is engaging, helping customers achieve growth targets by fully capitalising on their online presence. Adi Day, Purplex head of digital, said: “The strategies we develop for our customers are fully tailored to their business model, target audience and objectives, and they cover multiple channels.” Aaron’s experience includes writing for Bristol’s primary newspaper, specialist websites, and conducting research for TV programmes such as The One Show. Emily has seen Liniar staff tackle Wolf Run for neonatal charity A tragic event inspired two departments at Liniar to team up for an ‘extreme’ off-road running event in April. her work featured in the mainstream press, such as a research and social media project broadcasted by the Cornish newspapers, the Heart FM radio station, and BBC online. “The digital market is constantly changing, and companies wanting to fully capitalise on the opportunities of the online medium need an expert agency to help them,” said Adi. He added: “Our job is to keep up to date with the latest digital trends and their commercial impact, and use these to our customers’ advantage, something we’re very successful at due to constant investment, training and recruitment of experienced specialists.” The digital team at Purplex expertly combines organic search engine optimisation, pay-per-click advertising and social media marketing to increase visibility for clients active in the glazing and construction industry. Liniar’s Design and Development and Marketing teams will tackle the Wolf Run, a 10km course featuring a series of man-made and natural obstacles, to raise funds for the Royal Derby Hospital’s Neonatal unit. Winter Wolfe Gaskin, grandson of Liniar’s Design and Development Director Adrian ‘Reg’ Redshaw, sadly passed away just one day after his birth in October last year. Adrian’s daughter Nicola and her partner, Dean Gaskin, had been excitedly awaiting the arrival of their first child. But following a healthy pregnancy and natural labour, Winter Wolfe suddenly stopped breathing after just 30 minutes with his new parents and tragically died the next day, although doctors battled to save him. Nicola and Dean have since raised more than £3,000 for the hospital’s ‘Support The Baby Unit Fund.’ When Liniar’s Nikki Dunbar, Design and Marketing Co-ordinator, came across an event called the Wolf Run, she immediately suggested that the two departments enter a team. A total of 14 Liniar staff, including Marketing Director Sue Davenport and D&D Manager Chris Armes, will be joined by Dean on Saturday, April 9. Based in Warwickshire, the Wolf Run (standing for ‘Woods, Obstacles, Lakes and Fields’), is a tough mix of running trails across open ground and through woodland, as well as open-water swimming. To sponsor the team, go to the Virgin Giving page at http://bit.ly/liniarwolfrun - and to see videos of the challenge, visit http://b it.ly/WolfRun10k