It was Benjamin Franklin who famously said : “ Tell me and I forget , teach me and I may remember , involve me and I learn .” And it ’ s a sentiment that ’ s very much behind Quickslide ’ s new training sessions for installers .
Run by engineers who deliver them on site , the training sessions are designed to enable installers to sell and fit Quickslide ’ s range of sash and casement windows and bi‐folding and sliding doors with confidence .
Receiving this handson and detailed product knowledge directly from the people behind the products gives installers an enhanced product insight
|
that can be passed on to their customers and improve the fitting process .
A more thorough explanation of the range also means installers have a greater understanding of the various Quickslide solutions which might suit them best , so they can provide an all‐round more professional and informed service to their customers . Plus , it gives installers the chance to ask Quickslide all those questions they might have – and get the answer to others they hadn ’ t even thought of .
Senior Engineer Dave Laverick led a recent training session for West Yorkshire Windows , along with Quickslide ’ s Customer Care Manager Marie Bowman
|
who said : “ Everything we do at Quickslide is designed to provide value to our customers , to drive continuous improvement and organic growth . Our training sessions help with this by giving installers the know‐how and professionalism on‐site that will give homeowners a more positive experience and benefit their business as well as ours .
“ Installers come away from our training sessions having a greater understanding of our products , including their various benefits and how they are installed . They can then pass this confidence on to their customers .
“ Being better equipped for more efficient installation
|
will also mean projects can be completed quicker and more effectively and talking through any dos and don ’ ts in turn reduces the need for return visits to a property .
“ With more product knowledge comes more confidence , and we hope
|
installers who make use of our training sessions will also be better placed to offer suitable upgrades and spot and take advantage of opportunities to upsell .”
Matt Grafton , Managing Director of West Yorkshire Windows said : “ The training session recently provided
|
for us by Dave Laverick was excellent . It is crucial that our personnel continue to improve their knowledge so that we can always offer the very best service to our customers . His professional insight and tuition of the system was invaluable for our team , giving them the knowledge to confidently address any issues . I would like to thank the Quickslide team for their time and this superb training session .”
www . quickslide . co . uk
|