16 | JUNE 2020
Installer Support
Read online at www.proinstaller.co.uk
FREEFOAM SUPPORTS INSTALLERS GETTING BACK TO WORK
As part of a comprehensive
installer support
package, Freefoam Building
Products have released
an informative, simple
video to illustrate how
roofline fitters can carry
out work while keeping
themselves, colleagues and
homeowners safe.
The video features NG
Roofline Windows and
Conservatories and shows
a series of easy measures
that installers can take
to ensure a safe working
environment when installing
fascia, soffit and gutter.
Freefoam will be using the
video across all social media
channels and sharing it
with their installer and customer
network to maximise
‘
installers want to get
their businesses up
and running again
’
FENSA MAINTAINS SUPPORT
FOR INSTALLERS THROUGHOUT
COVID-19 LOCKDOWN
FENSA, the UK’s largest government-authorised competent person
scheme for replacement windows and doors, says that it has
prioritised supporting its installers throughout the COVID-19 lockdown
period, following a significant shift from homeowner enquiries to
requests for information from FENSA Approved Installers.
exposure of this important
message.
Louise Sanderson, Marketing
Manager explained
“We know that safety is
critically important at the
moment, but at the same
time installers want to get
their businesses up and
running again. We have
kept the message simple
and straight-forward so that
installers can easily follow
the guidance and homeowners
can feel secure in
having work carried out on
their homes.”
Being able to promote,
explain and sell products
whilst staying social
distanced is also essential.
Freefoam provides a comprehensive
range of sales
and marketing brochures
as pdf files for installers to
download; ideal to attach
to an emailed quote. Likewise,
roofline and cladding
visualiser tools are available
online to illustrate how
colour fascia and soffit
might look, or how colour
cladding can change the
look of a façade.
www.myfreefoam.com
Watch the video here:
https://youtu.be/
ZvZQMinP12k
Chris Beedel, FENSA Director of
Membership, said: “FENSA Approved
Installers have experienced unprecedented
disruption over the last two months so
we’ve ensured that they continue to have
access to the same high level of support
we’ve always provided. FENSA has
remained open throughout the COVID-19
lockdown period with our staff working
from home to support our installers and
their customers. All FENSA services remain
fully operational and the FENSA team has
been proactive in responding to enquiries
whether received by phone, email or via
social media.”
Rachel Culpan, Customer Service Manager,
explained that all helplines have
been maintained: “Homeowners continue
to contact us to order replacement FENSA
certificates, but where we’ve really seen
an increase in engagement is from our
installers. Our technical helpline has been
kept busy providing technical information
around installations, assessments and the
building regulations. Meanwhile we’ve
been talking to our installers every day to
assist them with the work they can do at
this time, such as reassuring them they can
still notify jobs and helping them through
the FENSA Skills Card MTC process.
“We’ve also seen more FENSA Approved
Installers logging on to the FENSA Installer
Portal, the online hub for our installers. In
addition to keeping installers up to date
via email, we’ve been sharing the latest on
COVID-19 support available for businesses
on the portal, as well as important clarifications
on Government guidance provided
by the Glass and Glazing Federation. It’s
also where our installers can access all the
extra benefits they get as FENSA Approved
Installers, and we hope they all take advantage
of those as there are some great
savings to be made.”
FENSA Approved Installers have access
to a wide range of offers from FENSA’s
affinity partners including TradePoint discounts,
free FuelCards, tailored insurance
from FENSA Business Insurance Services,
and preferential rates on the Business Pilot
CRM system.
As well as supporting their current
installers, FENSA continues to sign new
applicants thanks to the use of video conferencing
facilities to assist with assessing
their work and competences. FENSA
intends to continue to make use of this
technology as the industry gets back to
work.
Chris Beedel added: “We have been
very pleased that large numbers of FENSA
Approved Installers are well aware of the
services that are available to them, indicated
by how many are helping themselves
by accessing the information and services
that are available, as and when they need
them.”
www.fensa.org.uk