6 | JUNE 2019
News
Read online at www.proinstaller.co.uk
DIRECTOR OF THE MONTH
UP ON THE ROOF OR OUT ON THE ROAD?
Dilip Choudhury’s best business decision over the past
two years has been to deal with customers on a more
personal level. Taking a leaf from his book, PRO Installer
gets personal with Sales Director for Warmer Roof.
deal with customers on as
‘ personal
level as possible ’
When did you join (or
start) the company?
January 2017
Describe your
working day... First thing you do when
you get to your desk? Most useful
business tool?
My working day can start as early
as 4am dependant on where my
appointments take me as Warmer
Roof cover the whole of England
and Wales at this present time. I
can literally be anywhere in the
country and regularly stop away
from my home in Lancashire.
Looking after new and existing
customers involves long days and
stays away from home. Typically, it
can be a 12-hour day after meet-
ing with customers and travelling.
Together with my other sales staff
and our team we speak regularly to
meet our customer expectations. The first thing I do when I get
to my desk is to check both my
e-mails and my mobile phone.
By doing this we can offer the
best services to our customers.
Quotes and orders are processed
quickly, quotes being returned
in a few hours from receipt, and
roof orders being delivered five
days after order confirmation has
been received. It is essential that
any new enquiries are dealt with
quickly and putting the customer
first. I would say my laptop and mobile
phone are the most essential tools
that I possess as I am able to work
remotely. The Google app also
helps when the Sat Nav can’t and
Whatsapp is also another invalua-
ble App.
What is your
workspace like? I tend to use our suppliers’ web-
sites mostly to download technical
information. When looking for
new suppliers for new products
we are developing, so much time
can be saved in getting the right
products from the right suppliers
using their websites to short list
potential candidates. The inter-
net is such a valuable tool in our
armoury today.
My workplace is either my home
office or actually working from my
vehicle as I spend so much time
on the road; so you have to be
totally organised the get the best
use of your time and travel. The
use of e-mails and mobile phones
now become essential tools in
your workspace.
What websites
help you?
Best business decision
in your current role?
The best business decision I have
made in my present role is to deal
with customers on as personal
level as possible. Visiting new and
existing customers and demonstrat-
ing why Warmer Roof is the most
cost effective, thermally efficient
and quickest replacement conserv-
atory roof system on the market.
Favourite role
models and why?
My favourite role model would
have to be Nelson Mandela for the
determination and optimism he
showed whilst he was incarcerat-
ed and then on release becoming
president of South Africa.
How do you unwind?
I have a great passion for both
motorsport and football, and try
to attend as many live events as
possible mainly at the weekend, but
with there being so much live sport
on television these days I have ended
up as a couch potato recently.
www.warmerroof.com
IN MEMBERS HELP TRANSFORM
PROPERTY OF INJURED HOMEOWNER
Frames Conservatories
Direct (FCD), based in Bury
St Edmunds, has completed
a conservatory for a local
caretaker who was left
partially paralysed after a
devastating fall.
MD and Owner of FCD,
Adrian Lewis, contacted Colin
White and his wife Jo to offer
assistance after reading their
story in the local paper.
Adrian explains: “I saw
that the family were hoping
the community would help
them in some way to build a
conservatory at the back of
their home. It would mean
that Colin, who suffered
spinal cord damage to his
neck after a fall down the
stairs, could look out onto
his garden again.
“A fundraising campaign
was started for the work
with donations from gen-
erous individuals and com-
panies across the region.
I picked up the phone
straight away and offered
to help to make sure Colin
got what he needed, and to
try and improve his quality
of life as much as we possi-
bly could.
“The project was com-
pleted swiftly and the
Whites were thrilled. They
thought they would have
had to fundraise a lot more
than they did, and they
hadn’t expected the work
to begin so quickly. We
were proud to give all our
time free of charge. We also
approached our suppliers
for help with the cost of
materials, and our fabrica-
tor partner The Glazerite
UK Group Ltd was incredi-
bly supportive.
“We’ve been a Glazerite
customer for five years
and the team really came
through for us here; do-
nating product worth over
£1500. Glazerite supplied
the conservatory frame and
windows and, as always, we
were able to provide Inde-
pendent Network’s Ten Year
Insurance-Backed Guarantee
on the product and instal-
lation, because Glazerite is
also a proud IN member.”
www.inveka.co.uk