30 | JUNE 2019
Installer Support
Installer support is
sponsored by Kayflow
HOW JOINING A COMPETENT
PERSON SCHEME COULD
CHANGE YOUR BUSINESS
As a result of the actions of a small minority, the construction industry doesn’t always have
the best reputation. Unfortunately, the actions of a few can reflect badly on all installers and
can unfairly influence the public’s perception. It’s therefore important for everyone within the
industry to play their part in transforming the wrongful image of those working in our sector.
Once you’re certified
‘ it’s
important to get
Whilst you yourself
know that your work is
top notch and you work
hard to keep your existing
customers happy, when
it comes to gaining new
business, you might find
you need something to
help you stand out from
the crowd and reassure
your customers that your
work is of top quality. One
way to reassure poten-
tial customers that you’re
reliable and a cut above
the rest is by joining a
competent person scheme;
from plumbing through to
roofing, there are scheme
which exist to support all
skill-sets and highlight a
tradesperson’s proficiency
in a particular discipline,
helping you to demonstrate
that you have been deemed
competent to carry out
work to a high quality.
How do competent
person schemes
help you to
stand out from
the crowd?
The reputation of in-
stallers alongside ongoing
every-day financial con-
straints has resulted in the
public becoming very cau-
tious about who they part
Are there any other
added benefits?
’
the message out there
yourself as an expert that
your customers can turn
to when they need advice.
Eurocell Select installers
have access to training held
at various locations across
the UK which includes both
practical installation training
as well as industry quality
standards and classroom
sessions.
Will there be any
support to promote
yourself and your
business?
money with when it comes
to having work done on
their property. As a result,
it’s important to have some-
thing extra that sets you
apart from other installers.
Knowing that an independ-
ent body or manufacturer
has approved the quality
of your work will offer
reassurance to potential
customers and if it comes
down to it, it’s likely they’ll
choose an installer with
a certification that proves
you can do a good job.
What about lead
generation?
On top of the business
that you will gain as a result
of the extra certification,
being part of a scheme often
means you qualify for lead
generation opportunities,
something we offer through
Eurocell Select. This means
that we pass any jobs that
come through to us as a
business to our registered in-
stallers, which could provide
a great additional source of
income for your business.
Can you benefit
from any extra
training?
Another benefit of being
part of a scheme is access to
free training. No matter how
much experience you have,
it’s important to continue to
improve throughout your
career in order to continue
to be as good at your job
as possible and deliver the
best service to your custom-
ers. Training is a great way
to learn about new products
and helps you to position
Once you’re certified
it’s important to get the
message out there that
you’re a competent installer.
Make sure you include your
competent person scheme
logo on all of your mar-
keting collateral including
your van, flyers and website
so potential customers are
aware of your additional
accreditations. As part of the
Eurocell Select scheme, we
also provide additional mar-
keting support to further
assist you, for example bro-
chure design and website
building.
Unfortunately, occasion-
ally customers can be dif-
ficult no matter how good
you are at your job, so
from time to time you may
find yourself in disputes,
whether it’s an unwarrant-
ed claim from a customer,
or refusal of payment.
Many competent person
schemes offer Alternative
Dispute Resolution (ADR)
support, which could save
you significant amounts of
money in a small claims
court.
Eurocell recently
launched the Eurocell
Select approved installer
scheme for installers of
windows and doors, which
aims to develop a trust-
ed network of installers
across the UK. The new
initiative – which is backed
by CERTASS and FEN-
SA - will allow installers
of Eurocell windows and
doors to gain certification
following a training course
and aims to help trades-
people overcome what is
often termed a ‘cowboy’
reputation.
www.eurocell.co.uk
EUROCELL is the UK’s leading manufacturer, recycler and distributor of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any
single brand. The company has a turnover of approximately £225 million and employs 1500 people throughout the UK. It’s headquartered in Alfreton, Derbyshire. Eurocell Profiles
supplies a national network of fabricators and installers with a comprehensive range of PVC-U systems including the innovative Modus system, windows, entrance doors, inline
patio doors, bi-fold doors, conservatories and cavity closers. The company’s goal is to earn the lifetime loyalty of its customers by helping them grow their businesses.