JULY 2026 | 27 |
|||
Doors Extra |
|||
|
“ Primary testing is really important to us as we build our portfolio,” Darran says.“ And support from HOPPE is key.”
Rather than stepping in only at the supply stage, HOPPE is involved earlier in the process, helping to shape decisions before testing takes place.
“ There is a lot of change for door manufacturers at the moment,” Andy says.“ Building Safety Act requirements, evolving testing standards and different fields of application, it is all happening in real time. Supporting customers through that is intrinsic to what we do.”
Darran agrees that early engagement is now essential.
“ This is where we are discussing requirements and getting specialist input to determine whether the testing is likely to be successful,” he explains.“ We listen to that expert knowledge to help form our final decisions.”
The benefit of that approach is not just efficiency, but confidence. When technical teams understand each other’ s systems and
|
constraints, decisions can be made with far greater certainty.
“ Without that level of understanding between both parties, there is potential for wasted time and money testing products or systems which may never have been viable,” Darran says.“ If something is not viable or does not have the correct specification, that information has to be shared early to make sure the final product is fit for purpose.”
Feedback, innovation and bespoke solutions
Beyond testing and compliance, much of the relationship is shaped by a continuous exchange of feedback from the market.
“ We listen to what the market is asking for and feed that back to HOPPE,” Darran says.“ Generally, there is either already a solution in place or there is a willingness to innovate and adapt.”
One of the clearest examples of collaboration in action is the development of personalised hardware, including branded
|
hinges supplied by HOPPE and stamped with the Pendle Doors logo.
“ These hinges carry their own Declaration of Performance and give a very clear point of identification,” Darran says.“ It just sets us apart a little.”
For Andy, this kind of bespoke support reflects a wider approach.
“ Personalised service and support is key,” he says.“ Relationships span many years and while the standard of service remains consistent, the experience is always tailored to the individual customer.”
Trust, culture and the future of partnerships
Trust in the relationship is also grounded in culture and shared values.
“ Trust is gained through the quality of the business in general,” Darran says.“ Values and culture drive everything else. We believe HOPPE align with us in many ways, from being a family owned business through to their integrity when it comes to compliance.”
|
That alignment helps create stability in a sector where pressures are increasing and expectations are rising.
Looking ahead, both sides expect more partnerships to follow this model as the industry continues to change.
“ As legislation changes, I think this will become more prevalent,” Darran says.“ Options in the wider market are narrowing, so working relationships between brands will naturally become stronger.”
For Andy, the underlying principle remains simple.
“ Relationships span many years,” he concludes.“ We maintain a high standard of service across all customers, but there is also a personalised element to how we support each one.”
In the end, both sides return to the same idea. Strong partnerships are not defined by systems or processes alone, but by communication, trust and a willingness to be open when it matters most.
www. hoppe. com | www. pendledoors. co. uk
|