Ian Short , MD of Uni-Blinds ® integral blinds manufacturer explains why partnering with the right suppliers is key to long term success .

What makes us choose one supplier over another ? It may depend on the product or service we ’ re sourcing , but the suppliers we use most regularly are most likely to be the ones who make life easiest for us and enable us to thrive .

When you have problems with the products you are installing , or they turn up late , time and money is lost trying to resolve issues , and it could risk reputational damage to your business . Your long term success , therefore , may be harmed through supply chain quality or reliability issues , as well as your short term profitability when customers demand refunds , replacements or withhold final payment .

Within the integral blind market there can be significant differences in quality – and lead times – amongst the products available from different blind system manufacturers . But remember , homeowners and commercial specifiers expect integral blinds to last for many years with virtually zero maintenance or deterioration in their visual appearance – and that ’ s why they are prepared to pay a premium .

How Morley Glass helps installers deliver on their promise

Choosing Uni-Blinds ® from Morley Glass means you can not only meet , but exceed end-user expectations for two reasons . Firstly , we only ever use the world ’ s leading integral blind systems for manufacturing – ScreenLine ® systems from Italian company Pellini S . p . A . And secondly , we invest heavily in training and development of our team so the IGUs we create incorporating these blinds are created to the highest quality standards .

Pellini pioneered integral blinds for windows and doors nearly 50 years ago , which means there are few companies in the world who can match their knowledge and experience of these products . All their ScreenLine ® systems are European-manufactured in factories in Italy and the

Czech Republic , which means they can be supplied to Morley Glass by road transport every week .

That geographical closeness is part of the reason why we are able to offer the industry ’ s quickest turnaround on bespoke Screen- Line ® integral blinds . Our excellent longterm relationship with Pellini means we have proven systems in place with high product availability and , because we are not reliant on long distance shipping , there is far less risk of delays resulting from transport issues .

Our glass is also supplied to a similarly efficient standard through our partnership with Glassolutions and Saint-Gobain Glass . They supply us with all the glass types we offer , including the thermally superior Planitherm One and Cool-Lite SKN solar control glass , from their Dudley processing plant , and this process has been continuously improved over 18 years to further

minimise the risk of delays to orders of Uni-Blinds ®.

Working to maximise quality , efficiency and customer satisfaction

Being a supplier that our customers can depend on , however , goes much further than just sourcing high quality components and raw materials . We have also invested in our systems to make the whole process from quotations to post-installation service as slick as possible .

We know how important it is for installers to be able to provide homeowners with an integral blinds quote quickly . That ’ s why we are committed to turning around quotes within 60 minutes – often sooner . Once an order is confirmed , we can supply our Uni-Blinds ® in as little as 10-12 working days when ordered by our weekly

cut off time of 10am on Thursdays . In that timeframe , Pellini process our order , manufacture the blinds to the required size and deliver them to our Yorkshire factory for our team to then incorporate into an IGU . Our manufacturing process includes checking the integral blind unit at various stages to maintain quality and , only when approved , are they dispatched to our customers .

We operate our own fleet of vans which is important in maintaining our delivery reliability because we have far more control in comparison to using outsourced transport services . And we offer complimentary delivery on all customer orders so there are no ‘ hidden ’ delivery charges to worry about .

We also support installers to ensure fitting is completed to a high standard , but our support does not end there . Once installed , we are always there to help customers address any issues that homeowners may be facing through our customer service team and nationwide service engineers . That means we can resolve issues quickly and set the standard for aftersales care .

www . morleyglass . co . uk