Leeds-based Hipco has over a decade ’ s experience of installing windows and doors and delivering home improvement projects to the local area . They have built up a fantastic reputation that has earned them a score of 9.96 on Checkatrade *, and almost 1000 happy customers since they were established in 2016 .

As their tagline ‘ Where Quality and Service Aren ’ t Just Promised , They ’ re Proven ’ suggests , they cherish this good reputation and are dedicated to maintaining it by helping as many homeowners as possible create the home they have always wanted using the best possible materials , most trusted suppliers and at the most competitive prices .

This is where DGCOS steps in to help . Hipco Managing Director , Russell Wilkinson , explains : “ During a routine telephone conversation with the customer service team at DGCOS , I happened to mention we were looking to grow our business and were exploring how to improve our website and share our fantastic reviews to a wider audience through PPC and SEO but were feeling out of our depth . I was told ‘ Matt can help with that ; I will get him to give you a call .’

Expert support

“ Matt Barnes , who is the Head of Digital Transformation at DGCOS listened to what we were trying to achieve and offered us some fantastic advice , which really helped us understand what was possible and what we needed to do . Matt ’ s support didn ’ t stop there though , he joined a call with the provider we were working with to make the digital improvements and identify a few issues we might face . Off the back of this , we found the right supplier and are on track to achieve our objectives . Thanks to Matt , lots of time and money has been saved and we feel confident that we have made the right decisions for our business .

Working with DGCOS

“ We ’ ve been a DGCOS member for nearly six years and have successfully used their services , and at one point , we used their dispute resolution facility to help us deal with a tricky customer . DGCOS was fantastic , supporting both us and the consumer to find a solution and a positive outcome . Situations like this don ’ t happen often for us – we try very hard to make our customers happy and generally we can sort the issue out ourselves . But , it is great to know that the team at DGCOS are there if and when we do ever need them .

“ I would call these the standard services that most members use . What we have never explored before is all the other types of support DGCOS offers its members as part of the standard fee . Truthfully , we ’ ve just been too busy getting on with the day job and not looking up , but how wrong we ’ ve been !

Exploring further benefits

“ Since working with Matt on the marketing side , we ’ ve started to explore where else DGCOS can support us so that we can get on with the day job better ! As part of

our growth plans , we ’ re looking for another fitting team and as many will appreciate , this has not been easy , so DGCOS has put us in touch with other installers in the area that have availability to see if we can work together .

“ We ’ ve also been introduced to a new finance provider who offer us better rates , so we ’ ve managed to save some money and get a better deal for our customers .

“ We ’ re now working together on some internal procedures to streamline operations and improve customer service . This has rolled into a new flyer highlighting our recommendations .

Value for money

“ As a consumer protection organisation , we already felt that DGCOS was adding value . Utilising all the other benefits as we have – and there ’ s many more to explore – at no extra cost , proves what fantastic value for money they are . I would definitely recommend them . DGCOS is so much more than consumer protection , they are a business partner that is committed to the success of your business .”

Matt Barnes says : “ It is a pleasure to continue working with Russell and the team at Hipco to support their business transformation and growth efforts . The Hipco team are receptive to recommendations from our internal experts and external partners , and we are proud to work with our members to meet their objectives .”

Faisal Hussain , DGCOS Chief Executive concludes : “ At DGCOS we want our members to see us as an extension to their business . We invest heavily in time and effort ensuring we ’ re supporting our members in any way we can , whether that ’ s through the knowledge in our teams like Matt has demonstrated , to organisations that offer more : Finance providers , consultancy firms , HR advisors , and recruitment .

“ This story is a fantastic example of exactly how we want to work with our members and I am so proud that Matt and the wider team at DGCOS could help Russell and his team achieve their objective and grow their business .”

www . dgcos . org . uk