We are all familiar with the phrase ‘ family business ’, but for us at Origin , we really believe in it . It has been at the core of everything we have done since the business first established in 2002 . Indeed , we have extended this family ethos far beyond our employees and as such , we support our network of 1,200 Partners in the same way , ensuring that Origin ’ s culture and values are at the heart of every one of our customer ’ s experiences .

Making our Partners ’ lives easier is a huge part of what we do . This commitment is what led to us to first introduce our ‘ Your Lead Time , Not Ours ’ delivery promise , which is truly unrivalled within the industry . Our Partners have full confidence that their products will be delivered on time in full , within as little as 24 hours . This allows us to support Partners who are working to extremely tight deadlines , or those who have been let down by another supplier . This approach means Partners can avoid costly delays and missing install days , and it protects

them against cashflow and reputational challenges later down the line .

We know that time is a valuable commodity . We also know that our Partners don ’ t have capacity to spend huge amounts of it performing lengthy admin tasks . So , we wanted to help . We created our own online quoting and ordering system , OSS . This intuitive software allows Partners to quote and order the products for a whole project in under five minutes rather than individual orders for individual products .

Our Partners also benefit from marketing assistance from Origin ’ s experienced marketing team . This involves training , collateral , campaign support , and advice , all designed to support Partners in reaching new local customers , and ultimately increasing sales .

An essential element of top-quality customer service is the ability to respond quickly to the needs of our customers . We have a close relationship with each one of our Partners , speaking to them regularly , allowing us to be nimble and adaptable to opportunities

or feedback . Further to this , we have systems in place to record , evaluate , and address any feedback or suggestions we receive . Included in this is a dedicated Customer Service Director and Improvements Committee who meet every week to evaluate issues and how best to resolve them for the benefit of our Partners .

We have an operational panel , consisting of business directors , who meet with our sales team once a month to listen to feedback and understand current customer feelings . This feedback is vital to our development , helping us to make changes that matter to our customers across the whole business .

On top of these internal processes , we also host customer roadshows , which are used to gather feedback directly and offer support to our Partners . During these meetings , we collect feedback on products currently in the design process and understand what Partners hope to see from us in the future as well as giving an insight as to what is going on at Origin .

As a result of this customer feedback , we regularly introduce new and updated products to our range . In fact , in the last three years , Origin has introduced slimline versions of our bi-fold and sliding doors , as well as our first ever glazed internal door . This latest launch came following direct feedback from our Partners which revealed that homeowners were regularly asking for high-quality , affordable glazed internal doors for their homes .

Origin wouldn ’ t be in as strong of a position as it is today without our network of Partners . With this in mind , we are pleased to be able to have them within the Origin family , offering them access to our industry-leading products , innovative ordering technology , comprehensive marketing support , and collaboration in search for continual improvement to help make Origin easy and efficient to deal with . We are very excited to see what the next few years will bring for our business and customers .

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