JULY 2022 | 41
Installer Support
ADMINBASE GROWS WITH ITS CUSTOMERS
Established in 1979 , Radcliffe Glass & Windows was Greater Manchester ’ s first manufacturer of double glazed units . Growing substantially ever since , it celebrated a record year last year , with Managing Director Clive Powers reflecting on the role Ab Initio ’ s web-based business management tool AdminBase has played in its success .
“ The service and support Ab Initio provide has always been to a high standard but in the last 18 months it has been exceptional , as Ab Initio ’ s team has expanded and developed ,” said Clive .
“ I had the pleasure of meeting some of their team as they celebrated success at a recent awards ceremony , and it was great to feel that Radcliffe Glass & Windows has been part of their journey of success just like Ab Initio has been part of ours .”
Clive began using AdminBase more than a decade ago because he needed to increase efficiency and enable his team to provide a consistent customer service .
“ Our own software was proving to be expensive , slow and took too much of my own time and input . AdminBase was recommended to me as , due to their experience within our Industry , we didn ’ t need to re-invent the wheel . This enabled AdminBase to be implemented swiftly and have a huge impact as we grew the company .
“ We now use Admin Base to run the company pretty much . From sales leads through to contract completion , aftersales and warranties . As MD , AdminBase also takes the guesswork out of how the company is performing as it provides access to key reports for the team , management and directors . I cannot stress how useful these reports are , as they let us react quickly to live results rather than waiting for full accounts .”
Meanwhile customers benefit from a more personal service despite the small team and the large volume of contracts Radcliffe Glass & Windows has , while AdminBase ’ s award-winning customer portal – that enables customers to track orders , make appointments and settle invoices online – improves the customer experience even more .
Ab Initio continually works with its customers to develop new services like this that their businesses need . “ We are currently working with Ab Initio on specific KPI ’ s which I as Managing Director require ,” said Clive . “ Although not fully completed , already in our first quarter of 2022 , the phased introduction of the KPI ’ s is having a huge impact with an increase in sales of 70 % on our 2021 record year .”
www . abinitiosoftware . co . uk
First official launch partner – ‘ genuinely enhances offering ’
Yale has announced Sierra Windows as the first official launch partner for SensCheck™ , the company ’ s new range of integrated smart window and door lock sensors .
The partnership will see Sierra Windows – part of the Epwin Group – supply all its PVC casement window , flush window , and door products with SensCheck™ compatibility as standard . This will enable homeowners to check the status of their doors and windows using their smartphones and devices while providing an outstanding smart advantage for installers .
Steve Jones , Managing Director at Sierra Windows , comments : “ We are delighted to be Yale ’ s first official launch partner for the SensCheck™ range . Yale ’ s innovations have protected homes , families , and belongings for over 180 years . This significant experience has seen them expand from being a leader in mechanical lock engineering to innovating connected smart locks and homes , one of the many reasons Yale is an instantly recognisable brand and the perfect partner for us .
“ SensCheck™ genuinely enhances our offering to installers , positioning them at the market forefront and providing them with a competitive advantage as more and more homeowners invest in smart home security .
The partnership also means we will benefit from Yale ’ s marketing support and first-class technical expertise .”
With Yale SensCheck™ , homeowners are notified via the Yale Smart Living Home App if their doors are open or closed , locked or unlocked , and whether their windows are in the night vent position . The range is also compatible with leading voice partners Amazon Alexa and Google Assistant , enabling homeowners to ask a variety of commands , such as “ Alexa , is my front door locked ?” and “ Alexa , is my bedroom window open ?”
Yale SensCheck™ allows installers to offer smart windows and doors within their product range , benefiting from the association with a leading consumer brand . The fact that the consumer purchases directly from Yale means there is no risk for the installer – who is fully supported by Yale ’ s aftersales support team .
Paul Atkinson , Managing Director at Yale , adds : “ We are delighted to announce Sierra Windows as the official launch partner for our SensCheck™ range . Sierra Windows are one of the market leaders in made-to-order windows and doors , with a strong market reputation , which makes them an ideal launch partner to work with in bringing SensCheck™ to market and ensuring our products are presented in the right way .
“ This partnership is a sign that SensCheck™ is set to make a real impact on the window and door market as smart technology plays an ever-greater role in the way we live .”
www . sierrawindows . co . uk www . yalehome . co . uk / sync-smarthome-window-and-door-sensors