Danny explains : “ I have known Origin for many years , in fact , I installed the first door it ever produced , so I was thrilled when Qore became an official Origin partner a year ago . Since then , we haven ’ t looked back . The standard of service we receive is unmatched , the lead times are unrivalled , and the quality of products is unlike anything I have seen anywhere else . It is easy to see why we , like many others , are dedicated to Origin .”

Lead times are a major bugbear for many within the fenestration and glazing industry , with the industry standard being anywhere between 6-8 weeks . Origin is different , offering its Partners a unique ‘ Your Lead Time , Not Ours ’ ( YLTNO ) promise , which can guarantee delivery within just 24-hours of an order being

When we specify a day , we know the products will be delivered on time in _full

placed . Instead of a set lead time , we are able to dictate when we want our products delivered .

Danny comments : “ The YLTNO offering helps immensely with the builders on site , limiting the time they spend waiting for products to arrive . When we specify a day , we know the products will be delivered on time in full . Not only does this minimise project delays , but it also makes us the builders ’ first port of call for future projects , helping us with new business . In addition , the confidence we have in this offering means that we can store less product here at HQ because we know we can put in an order

and it will arrive on site the next day . Confidence is a huge factor in this . The YLTNO promise also helps with our cashflow which is important to us , as with any business , especially at the moment .”

Every day on site has its own challenges , so having quality products that can be relied upon are essential . Origin is known for its use of high-grade , premium aluminium as well as its aesthetically pleasing Origin Home range . However , trust is just as important as quality within the manufacturing industry .

Danny explains : “ I have worked with numerous suppliers in my time and without doubt , the

Origin products are superior . The way they look is fantastic , but it is the way they operate that seals the deal for me . Once we finish a project , we move straight on to the next one , so we need to be able to ‘ fit and forget ’ and install right first time . We want the product in and working as it should be , with no complications or future call outs . This is what Origin offers us . We trust each that each product will be delivered on time and at the highest quality . It gives us peace of mind , which as an independent business that operates project to project , is crucial .”

As part of its gold standard of service , Origin Partners also benefit from use of its innovative online ordering and quotation system , Origin Sale Safe ( OSS ). This allows Partners to put orders through in a matter of minutes , eliminate human error during the ordering process , update preferences

with the click of a button and produce personalised PDFs for the customer to look at in real time .

Danny concludes : “ OSS is an additional benefit of being an Origin Partner , and it feels like a gift sent from heaven . It allows us to sit with a client in the showroom or out on site and produce a spec for them then and there . Ordering is something that historically took days and was often riddled with errors . Now it is quick , accurate and means we can sign off on a project within minutes . In fact , having OSS feels like we have two additional members of staff , and it is easy to use . Our last new starter took just 25 minutes to be completely au fait with the system . It has revolutionised our business .”

www . origin-global . com