JULY 2019 | 23
Installer Essentials
Installer Essentials is
sponsored by ERA Installer
For those who have until now
only offered traditional products
and for whom working with smart
solutions feels a little daunting,
ERA’s in-house panel of experts
offers help and advice. It has been
expanded with the implemen-
tation of a dedicated helpdesk
specifically for its portfolio of
smartware products. The four-
strong team is on hand to answer
queries and provide peace of mind
for fabricators and installers as
they familiarise themselves with
smartware, also giving them a
clear point of contact to refer their
customers to for aftercare if they
have any questions post-fitting.
The personal service means cus-
tomers are guaranteed a ‘solve’ or
‘resolve’ outcome for their query.
If their query cannot be solved
on the spot, they can rest assured
that the helpdesk team will go
away and resolve it usually within
24hrs. The team is currently run-
ning at a 98% solve rate at point
of contact with the customer, with
the remaining queries requiring
additional input from other areas
of the business. The team also
offers live chat web-support too.
The new ERA Smartware Help-
desk Team can be contacted on
0345 257 2500, 9am-5pm Monday
to Friday.
ERA’s training suite is the per-
fect facility to help customers to
gain a full understanding of ERA’s
smartware range. The compa-
ny can offer classroom training,
hands-on product experience in
relation to real installation scenar-
ios and the opportunity to ask as
many questions as needed. Train-
ing also affords the opportunity
of getting to know the ERA team
by meeting the product manager
and discussing new and upcoming
technology and seeing the compa-
ny’s design and test area.
In preparation for Autumn when
the nights draw in and the cover
of darkness makes break-ins easi-
er, homeowners traditionally turn
their attention to home security
issues. It is therefore the perfect
time for fabricators and installers
to up-sell their service offering by
adding smart products. And with
many homeowners not confident
in installing such technology
themselves, it falls on the pro-
fessionals to help. A great new
business opportunity for the trade,
but also a genuine source of peace
of mind for customers.
For further information on ERA’s
wide range of security products,
including its innovative smart
home security suite, visit
www.eraeverywhere.com or
contact the sales team on
01922 490 000 or by emailing
info@eraeverywhere.com