6
JULY 2016 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
CUSTOMER’S CONSERVATORY RESCUE
Bury St Edmunds-based
Frames Conservatories
Direct (FCD) stepped in to
help a customer after a
contractor installed a conservatory that was far from
fit for purpose. Adrian Lewis,
MD at FCD – a Network VEKA
member - explained: “A
conservatory with a ‘lean-to’
roof had been constructed,
with a projection that was
far too long to support the
glass involved. The panes
were incorrectly fitted and
were shattering as they
expanded and contracted
with the weather, showering
the customer and the interior of the conservatory with
broken glass.”
Aware of the firm’s outstanding
reputation, the customer contacted
FCD. The business was keen to fix
the conservatory and also wanted
to help the customer gain some
compensation. As Adam said: “This
was for the shocking standard of
the installation and the distressing
and dangerous situation it had left
her in.
“Network VEKA was founded in
reaction to the kind of unscrupulous trader she had dealt with. It
protects consumer interests with a
series of guarantees, safeguarding
Before
After
their investment, even if their chosen member company should unexpectedly cease to trade. In this
case, the original installation was
completely unrelated to Network
VEKA, but we empathised with
the customer and wanted to help
her regain some of the money she
had invested with the previous
company.”
Through its Network VEKA
membership, FCD gained access to the services of Technical
Consultant Don Waterworth who
is trained as a Private Practice
Building Surveyor and Building
Engineer. He was able to work
on the customer’s behalf to gain
compensation from the original
contractor and, in this case, his
YALE’S VERSATILE
DUAL FUNCTION HINGE
Yale has launched a fully
reversible window hinge with
a patented dual function
restrictor.
The Yale Revolution Window
Hinge, unveiled at FIT Show 2016,
is said to be the only hinge in the
industry to offer this dual function,
and is described as the ideal choice
for reversible residential and commercial upper floor windows.
The hinge can be switched
between anti-blowback and easy
close functions.
This offers benefits to installers
as it meets the needs of both private and public sector buildings.
The advantage of onsite-configuration also means that installers
can carry a smaller amount of van
stock.
‘designed to offer
maximum versatility
and security’
Paul Atkinson, Sales and Commercial Director for Yale Door and
Window Solutions commented:
“The Yale Revolution window
hinge has been designed to offer
maximum versatility and security.
Its user-friendly design allows the
window to rotate fully, enabling
the occupier to easily clean both
sides of the glass from within the
building. This removes the risk
of over-stretching, or falling from
a ladder when cleaning from the
outside.”
The hinge has a key-lockable
safety restrictor, and when opening, the sash release lever must
be pressed past two restricted
positions – avoiding the risk of the
window being opened suddenly. A
safety key locks the window in the
desired position.
The hinge is available in 27
sizes that can accommodate sash
heights from 300mm to 1,780 and
can form part of a PAS 24 window
set.
Made in the UK, the hinge
is compatible with PVCu,
timber and aluminium
window types. For further
information, please visit www.
yaledoorandwindowsolutions.
co.uk or call 01902 366800.
fee was covered through FCD’s
membership, obviating any cost
to the customer.
Adam said: “We were pleased to
fit a completely new roof, suited
to the size of the conservatory, to
ensure that the customer was able
to enjoy the light and welcoming space she desired in the first
place.”
The customer sent a letter to
Don Waterworth, saying “I cannot
find the right words to express my
gratitude and appreciation. ‘Thank
you’ seems inadequate, but I was
in despair until Adrian Lewis gave
me your name and contact details,
only then did I begin to have a
glimmer of hope. The men from
Frames Conservatories Direct were
so nice and a pleasure to have in
my home.”
www.networkveka.co.uk