Pro Installer January 2026 - Issue 154 | Page 30

Installer Support
30 | JANUARY 2026

Installer Support

POP-UP SHOPS SHOWCASE THE NEXT GENERATION OF SECURITY SOLUTIONS

HKC, a leading manufacturer of intruder alarm solutions in the UK and Ireland, has supported a series of pop-up shops in partnership with Halo Security, one of its professional installers. The events are located
in the Greater London area, and showcase HKC’ s latest security technologies while highlighting the company’ s commitment to supporting its installer network.
The pop-up shops are based at shopping centres in key locations in and around London, offering those
who visit them the opportunity to get hands on with the solutions as well as gather security knowledge from trusted installers.
For Halo Security, the initiative creates a new way to connect with potential customers while benefiting from HKC’ s reputation for quality security products. By creating opportunities to directly engage with communities, HKC and its installer network can help people understand the importance of trusted security solutions and professional installation.
Available at each of the stands is the full range of HKC’ s security solutions, which includes its keypads and control panels alongside its external sounder. Visitors can also explore wireless technology through HKC’ s RF PIR detectors, RF contacts and shock sensors as well as RF life safety devices.
Damian Lloyd, Head of Marketing at HKC, said:“ These pop-up shops are not only to show the public how simple and reliable our security solutions are, but they also highlight the expertise and dedication of our installer partners. For end users, it means that they can ask questions and connect directly with our trusted local experts.
“ We think it’ s important as a manufacturer to understand
the needs of our installers and help them to build stronger relationships with customers through initiatives like this. By working together, we are able to show customers why choosing a professional installer, backed by HKC technology, is the most secure option for protecting their businesses and homes.”
www. hkcsecurity. com

TOMMY TRINDER EXTENDS LIVE SUPPORT UNTIL MIDNIGHT

Installers‘ working all hours’ get help when they need it from software pioneers Tommy Trinder.
Tommy Trinder, the industry-leading quoting platform, has announced a significant enhancement to its customer support offering: live support is now available until midnight.
“ The window industry has never knocked off at 5pm,” says founder and CEO, Chris Brunsdon.“ Whether our customers are out selling in the house, pricing up jobs in the evening or putting finishing touches to a presentation for a homeowner, they can now rely on our expert support team right through until midnight.” This expansion reflects the firm’ s particular commitment to helping installers who are less proficient in using computers feel confident with selling digitally. Says Chris:
“ With more than 1200 double-glazers using the
Tommy app at any onetime, there’ s always a wide range of tech skills on display. Some of the best salespeople in our industry have come off the tools and would be first to admit that computers are not their strongest suit. For these folk, in particular, knowing that you can get a helping hand when you need it really takes the stress off.”
The newly extended support hours apply across all channels, including live chat for rapid, real-time guidance and email support for more detailed queries. Customers have responded enthusiastically to the improved availability with around 50 out of hours support calls fielded in the first two weeks since live. Response time has been pretty snappy too- queries have been answered in an average of just 47 seconds by Tommy’ s twilight team.
“ It’ s a big commitment to lay on a night shift,” says Chris.“ But if a little bit of help at the right time can help close a deal or get an important quote out the door on time- it’ s got to be worth it.”
Evening support is available from Monday to Friday to all subscribers on Tommy’ s Grow and Fly plans. Installers can find out more and book a free demo at www. tommytrinder. com