Pro Installer January 2020 - Issue 82 | Page 12

12 | JANUARY 2020 Seven Things... Read online at www.proinstaller.co.uk TEAM TITAN The first ‘Seven Things’ of 2020 warrants a big splash – one of Titanic proportions. As such, Derbyshire fabricator Titan Trade Windows offers a glimpse into its top priorities when it comes to manufacturing, this year and every year; plus the most important pillar that props up everything else. Customer Service Customer service is the mantra in Titan Trade Windows and has been so since it was established more than 15 years ago. It’s the foundations on which the company has built its reputation for unrivalled service and has helped power its growth into one of the industry’s lead- ing trade window manufacturers. Workforce When anybody joins Titan Trade Windows they are joining a team, it’s a team where everyone gives 110% to the job; it’s a team where everyone works together no matter what department they work in and it’s a team where everyone has complete confidence in each other. When you have a great workforce the other ‘six things’ are much easier to achieve. Technology Investment is key to any successful business and this is no different at Titan Trade Windows. We consistently invest in new machinery to ensure the best possible end product. Investments over the last few years have included a Haffner Murat CNC machine and a pair of Haffner Murat 4 Head Welders; these machines com- plement a previous investment in a Stuga saw and machining centre. Delivery Product Quality We set the highest standards for product quality; this is why we use the very best materials in our windows and doors. Our windows are fabricated from the award-win- ning UK based Spectus Elite 70mm system, hardware fitted is a combination of ERA and Fab&Fix, which are widely regarded as the benchmark products in the industry. We’ve learned from our customers that having reliable deliveries from their supplier is a top priority; without them, jobs can soon run behind schedule costing valu- able time and money. At Titan Trade Windows all of our deliveries are delivered on our own vans by people who work for us, additionally we contact our customers two days in advance of their delivery to give a time slot they can expect it to arrive. All of this ensures you get your products delivered in good condition and on time.