12
JANUARY 2016 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
A Window of
Opportunity
Continuing its exciting business growth, Arkay Windows has expanded its
aluminium fabrication division to meet customer demand, following a move
to bigger premises in Watford, enabling Arkay to stock more products, add
machinery and employ more staff, resulting in increased production.
Raju Radia, owner of
Arkay Windows, comments: “The popularity
of aluminium - with its
slim profiles - is rising,
which has seen many
of our PVCu customers diversify their
product range.
“Manufacturing
high-quality aluminium
systems with the latest design features has
allowed us to cater to
market needs. Our recent
investment in the business will also enable us to
offer faster delivery times,
reduce waste and provide
a comprehensive and personalised service, meeting
customer and project specific requirements.”
The move to larger
premises from 25,000 sq
ft to 40,000 sq ft, reflects
a growing order book for
the company. Aiming to
further improve its quality
and service provision,
Arkay has boosted its
workforce by 25%, creating
a design team and recruiting more production and
administration staff.
Raju Radia adds: “We
have invested in and
developed a unique and
tailor-made CRM software
system that helps our pro-
duction team to accurately
account for every job. The
end-to-end system logs
and calibrates all processes from estimation, stock
take and replenishment to
delivery times. We are now
able to deliver an even better service to customers as
we can respond to queries
within 24 hours.”
The new software provides Arkay’s customers
with an accurate and upto-date report on the status
of their orders. It is able to
identify potential pitfalls
that could delay product
delivery such as low stock,
enabling staff to take the
required steps at the earliest stage.
‘customers can expect a
consistent, quality controlled
product and an enhanced
service throughout’
Investment in the new
facility, its staff and advanced technology will see
fabrication rise by 40%,
achieved through increased stock holding and
a streamlined production
line. As a result, customers
can expect a consistent,
quality controlled product
and an enhanced service
throughout.
www.arkaywindows.com