26 | DECEMBER 2022
Installer Support
HELPING INSTALLERS DEAL WITH PRICE VOLATILITY
The latest feature to launch on Tommy Trinder ’ s Framepoint ® app allows installers to flex selling prices in a matter of seconds ; a vital tool , says founder & CEO Chris Brunsdon , in a volatile market .
“ Installers tell us they are simply unable to absorb the various price shocks that have been coming at them , and we ’ ve been inundated with requests for a feature that lets them pass on price changes to the end-user in a fast and flexible way ,” says Chris .
The new ‘ flex prices ’ function allows Framepoint ® users to update underlying price matrices for any product up or down by any given percentage , simply by checking a box . All changes are date and time stamped and a change log is clearly visible so that installers can keep track of price adjustments .
Swadlincote Windows Boosts Efficiency with AdminBase
One of Derbyshire ’ s largest manufacturers and installers , Swadlincote Windows , has boosted efficiencies and further improved customer service with its use of the AdminBase installer management system .
“ Since we have started using the SMS service through AdminBase it has made us even more efficient ,” explains Tyrone Birch , Business Manager at Swadlincote Windows . “ Homeowners today are much more likely to check a text message than they are to answer the phone . It ’ s much more convenient to respond to a request in their own time when it suits them , rather than being caught out by an unexpected call at an inconvenient time .
“ We have been using the SMS service to advise customers on installation dates , confirm service dates , and
to ask homeowners to check they ’ ve received quotations , invoices and more . We even schedule text messages at certain times throughout the day which helps to control the tempo for the business . The AdminBase SMS feature is now quite simply a tool we could not live without .”
Rhonda Ridge of Ab Initio , creator of AdminBase , adds : “ Coming from an installation background myself , I wanted to design a system that genuinely makes life easier for home improvement businesses and being able to send co-ordinated text messages from a central system is just one of the ways AdminBase can do
The new launch comes as latest data released by Tommy Trinder suggests that prices are firmly on the move . The company reports that average quotes values rose to a new record high of £ 7,485 in quarter three , up from £ 6,548 in the same period last year ; an increase of over 14 %. Says Chris :
“ The time is definitely now for this new feature . Double digit inflation and the impact of ongoing instability in the price of glass , resin , aluminium and steel are all filtering through to the price the homeowner is paying for their windows and doors .”
www . tommytrinder . com
this . Text messages are so useful in business , but when they only exist on one person ’ s phone , it can muddy the communication waters . When used from a centralised system throughout the entire customer journey , it becomes an invaluable support .”
www . abinitiosoftware . co . uk
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