RISA , which carries out more than 1,000 assessments every month , has continued with its on-site compliance inspections throughout the Covid-19 pandemic . Over the past four years , RISA inspectors have consistently rated more than 94 % of installations by FENSA Approved Installers as ‘ satisfactory or better ’. This figure reached 97.3 % in 2020 , and currently stands at 96.6 % in 2021 , which is deemed by RISA ’ s assessors as ‘ satisfactory ’, ‘ above average ’ or ‘ excellent ’. Dave Mechem , operations director at RISA , said : “ Quality , in terms of product and installations , has seen a very slight deterioration , as fabricators try to keep up with demand and installers face increased workload pressures . But that decline comes from a hugely impressive starting point . Nor can it be denied that we are in the midst

of a skills shortage which adds further pressure to the system .”

The average homeowner satisfaction rating for paying customers , excluding tenants , in 2021 also currently stands at 4.1 out of 5 , which means most homeowners considered work carried out by FENSA

Approved Installers , comprising factors including satisfaction , sales and product recommendation , to be of and ‘ above average ’ standard .

In addition RISA have carried out more than 650 MTC assessments between January and June this year alongside increasing numbers of installers using the FENSA Training Academy to gain new accreditations and qualifications .

www . risaltd . co . uk

Southeast England-based , large-scale aluminium and UPVC fabricator Arkay Windows is seeking to grow its network of partners throughout the UK with the launch of its Approved Partner Scheme .

While the market may already have many installer schemes , Arkay ’ s programme has trade professionals ’ best interests at heart . Arkay ’ s approach is simple . To provide highend fenestration products competitively and offer

exceptional levels of customer support .

As Nick Paraskeva , Sales Director commented : “ As part of developing this partner scheme , we incorporated feedback from our existing customers , many who have remained loyal to us since our company was established in 1975 . The Approved Partner programme is built with customers in mind and a key area that we wanted to focus on is leveraging the high levels of service that we offer as a business . At

the same time , we wanted to provide customers with product , technical , software and marketing support .”

Operating in an increasingly competitive market , Arkay Windows is providing a scheme that cuts through the noise and is built around supporting customers . While the partner programme offers incentives such as showroom discounts , local sales leads , branded marketing collateral and access to a cloud-based quoting and ordering system , Arkay ’ s mantra of giving loyalty to gain loyalty , means supporting customers directly is what drives the scheme .

Arkay ’ s Approved Partner Scheme is now open to customers looking for support to increase their business opportunities . Further information on the Partner Scheme can be found on arkaywindows . com / joinour-network