36
AUGUST 2015 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
Trusting
Network
Reviews
There have been a number of
trade press articles recently
questioning the validity of company
review websites. The Federation
of Master Builders (FBM), in
particular has called for customers
to be vigilant in response to an
investigation by the Competition
and Markets Authority (CMA).
Questions have begun
to buzz around the
industry: can homeowners trust online
reviews?
Network VEKA’s MD John
Ogilvie comments: “It may
not be my position to discuss the merits or potential
disadvantages of review
sites but it is certainly an
interesting topic, and it did
get us thinking about the
options available to homeowners when choosing
tradespeople.
“At Network VEKA, we began to co nsider how many
ways there were for people
to gather information about
a company, how reliable
that information is and what
would be the ideal scenario
for confidently seeking out
a reliable craftsman.
“We know that one of the
strongest elements of our
offering is the customer satisfaction questionnaire that
every single homeowner
fills out. These forms come
directly back to Network
VEKA HQ, not to the local
member company, so we
can assess how good a job
has been done in every
single case.
“We can feed back and
make sure the members get
credit and praise where it’s
deserved, and we can also
speak to members about
any areas of their business
that might be improved
upon.
“It allows us to assess how
good a job is being done by
each and every one of our
members, and we get this
information ‘straight from
the horse’s mouth’.
“Carrying the Network
VEKA branding is effectively like a displaying a badge
of honour. Homeowners
know that if they look for
the logo - they’re guaranteed to find a craftsman, not
a cowboy.
“Our strict standards, with
constant policing, mean we
can allow all our member
companies to offer homeowners our fail-safe Ten
Year Insurance-Backed
Guarantee. This commitment to quality and customer service has resulted in a
collective customer satisfaction rating consistently
at 97% or above, compared
to an industry average of
83%.”
For more information visit
www.networkveka.co.uk
Get clued up!
Synseal is inviting existing and
prospective customers to attend
one of the company’s “Triple Bill”
open day training workshops, at
which three different key topics
will be covered in detail to ensure a
productive and informative day for
all concerned.
‘Our Celsius Solid Roof and WarmCore sessions will
focus on fitter-friendly aspects of these products as
well as discussing value-adding technical advantages’
First on the “Triple Bill” agenda will
be Celsius Solid Roof, Synseal’s recently-launched and fast-fitting retrofit roof
solution, followed by WarmCore, Synseal’s
innovative “warm aluminium” folding sliding door system which has really caught
the imagination of many professional
installers and retailers since the product’s
introduction late last year.
To complete the agenda, guest speakers
from the BSI will present on how to secure
compliance with Approved Document Q,
which is due for implementation on 1st
October 2015. The BSI presentation will
also cover their Synseal Group Scheme,
designed to assist fabricators to achieve
weather performance and enhanced security product specification assessment and
certification in a cost-effective manner.
The workshops will take place at Synseal’s headquarters in Huthwaite, Nottinghamshire on Thursday 3rd September,
Thursday 15th October and Thursday 5th
November and places are available for
reservation on a “first come, first served”
basis.
“Our Celsius Solid Roof and WarmCore
sessions will focus on fitter-friendly aspects
of these products as well as discussing
value-adding technical advantages,” comments Mark Schlotel, Head of Marketing at
Synseal.
For further information or to book a
seat contact Mark Schlotel on 01623
446207 or email mark.schlotel@synseal.
com