Pro Installer August 2015 - Issue 29 | Page 36

36 AUGUST 2015 PRO INSTALLER PRO NEWS www.proinstaller.co.uk Trusting Network Reviews There have been a number of trade press articles recently questioning the validity of company review websites. The Federation of Master Builders (FBM), in particular has called for customers to be vigilant in response to an investigation by the Competition and Markets Authority (CMA). Questions have begun to buzz around the industry: can homeowners trust online reviews? Network VEKA’s MD John Ogilvie comments: “It may not be my position to discuss the merits or potential disadvantages of review sites but it is certainly an interesting topic, and it did get us thinking about the options available to homeowners when choosing tradespeople. “At Network VEKA, we began to co nsider how many ways there were for people to gather information about a company, how reliable that information is and what would be the ideal scenario for confidently seeking out a reliable craftsman. “We know that one of the strongest elements of our offering is the customer satisfaction questionnaire that every single homeowner fills out. These forms come directly back to Network VEKA HQ, not to the local member company, so we can assess how good a job has been done in every single case. “We can feed back and make sure the members get credit and praise where it’s deserved, and we can also speak to members about any areas of their business that might be improved upon. “It allows us to assess how good a job is being done by each and every one of our members, and we get this information ‘straight from the horse’s mouth’. “Carrying the Network VEKA branding is effectively like a displaying a badge of honour. Homeowners know that if they look for the logo - they’re guaranteed to find a craftsman, not a cowboy. “Our strict standards, with constant policing, mean we can allow all our member companies to offer homeowners our fail-safe Ten Year Insurance-Backed Guarantee. This commitment to quality and customer service has resulted in a collective customer satisfaction rating consistently at 97% or above, compared to an industry average of 83%.” For more information visit www.networkveka.co.uk Get clued up! Synseal is inviting existing and prospective customers to attend one of the company’s “Triple Bill” open day training workshops, at which three different key topics will be covered in detail to ensure a productive and informative day for all concerned. ‘Our Celsius Solid Roof and WarmCore sessions will focus on fitter-friendly aspects of these products as well as discussing value-adding technical advantages’ First on the “Triple Bill” agenda will be Celsius Solid Roof, Synseal’s recently-launched and fast-fitting retrofit roof solution, followed by WarmCore, Synseal’s innovative “warm aluminium” folding sliding door system which has really caught the imagination of many professional installers and retailers since the product’s introduction late last year. To complete the agenda, guest speakers from the BSI will present on how to secure compliance with Approved Document Q, which is due for implementation on 1st October 2015. The BSI presentation will also cover their Synseal Group Scheme, designed to assist fabricators to achieve weather performance and enhanced security product specification assessment and certification in a cost-effective manner. The workshops will take place at Synseal’s headquarters in Huthwaite, Nottinghamshire on Thursday 3rd September, Thursday 15th October and Thursday 5th November and places are available for reservation on a “first come, first served” basis. “Our Celsius Solid Roof and WarmCore sessions will focus on fitter-friendly aspects of these products as well as discussing value-adding technical advantages,” comments Mark Schlotel, Head of Marketing at Synseal. For further information or to book a seat contact Mark Schlotel on 01623 446207 or email mark.schlotel@synseal. com