APRIL 2020 | 21
Installer Support
Read online at www.proinstaller.co.uk
there is no fee
‘ for
joining ’
companies like ERA for guidance
on getting the right products,
fitted professionally.
‘In addition, a ‘rate me’ pro-
cess safeguards not only quality
installers but also homeowners by
providing feedback from custom-
ers, ensuring consistently high
standards of work are achieved.
Customer ratings, feedback and
recommendations are an integral
part of the customer journey in
the ‘Go Compare’ world that we
now live in yet can be a very diffi-
cult service to provide and follow
up for the average installer. The
ERA Installer Scheme provides a
freepost form for every job that
is given to the customer which
is sent back to ERA and added
to the system. Alternatively, the
customer will receive a follow-up
email after the job is complete
and be asked to rate online.’
Free Installer Training
In addition, ongoing product
training at ERA’s purpose-built HQ
to ensure that installers are totally
up to date with the latest tech-
nological developments. With an
eighty-five per cent practical com-
ponent, that training offers hands
on practise for installers and is
receiving excellent feedback.
Tania concluded, ‘We want
to get installers back to what
they should be doing –that is,
installing. Too many companies
– especially small and medium
sized enterprises – have had to
take on their own marketing,
branding, social media, lead
generation, product selection and
training – the list is endless. The
ERA Installer Scheme means that
installers can sell with confi-
dence, order with ease (often at
reduced cost) and fit and set up
perfectly – and then move on to
the next job.
‘The big difference here be-
tween other well-known installer
schemes is that there is no fee for
joining the ERA Installer Scheme
and therefore the tradespeople
have nothing to lose. This is about
connecting good tradespeople with
homeowners and if we can gener-
ate more business for our ERA in-
stallers, it can only be a good thing
for both ERA and the installer.
‘It really is that simple.’
For more information on ERA’s
new Installer Scheme, or to sign
up, visit www.eraeverywhere.
com, email info@eraeverywhere.
com or contact the sales team
on 01922 490000.