14
APRIL 2014 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
Customer Service Questionnaire
Spells Success For Glazerite
The results are in for Glazerite Windows Ld’s annual customer service
questionnaire which measures satisfaction amongst customers, and with
38 questions all receiving an average rating between good and excellent it’s a positive endorsement for
the nationwide trade manufacturer.
‘recieving an average rating
between good and excellent
it’s a positive edorsement’
Listers lead
the way
towards
compliance
In June this year, the
Government will be
launching a new initiative to help separate the
quality workman from
those with little to no
skill sets. Lister Trade
Frames has welcomed
this new legal requirement and even developed a programme with
PM Training to help their
trade customers become
fully compliant.
It costs the installer nothing
but their time and most training is carried out on site.
Paul Wiggins, one of Listers’
customers said, “I’ve been
fitting windows and doors
for years so when I heard
about MTC compliance my
initial reaction was, what’s
the point? I thought that
there was nothing I could be
taught that I didn’t already
know.”
Daniel Shaw, Marketing
Manager for Listers said,
“We wanted to change that
perception. Homeowners will
be looking for installers who
meet the MTC requirements
so this is actually a sales tool
our trade customers should
be taking advantage of.”
Listers first MTC workshop
in June 2013 explained to
their customers what MTC’s
meant and why it was important – with PM Training into
the mix it has continued to
be a phenomenal success.
http://fensa.org.uk/mtc.
aspx. www.listertf.co.uk
[email protected]
Giving customers the opportunity to provide feedback on all areas of the business,
everything from sales and administration
to product quality and delivery were open
for discussion. And customers were able to
make suggestions about products they feel
should be added to the Glazerite range.
In response to the question: ‘Would you
recommend Glazerite to another company?”
100% of respondents answered yes with
comments such as, “Yes, but not in my area
as I would not want our competitors offering such a quality product range.”
Glazerite Director, Jason Thompson, says:
“Whilst it’s nice to receive positive feedback
it is also crucial to highlight areas of improvement. We’ve listened to our customers
and any areas in need of improvement are
being worked on as we speak.”
Worked on as we speak’
One such area related to the training provided for Glazerite’s around-the-clock online
ordering system. The company began regional training programs, the first at VEKA’s
PLC. HQ on 19 March.
www.glazeritewindows.co.uk
Frames and
Conservatories
Direct celebrates
with Steve Davis
Network VEKA installer
Frames and Conservatories Direct has
unveiled an extended,
refurbished 150 sq. metre showroom with the
help of Six Time World
Snooker Champion Steve Davis.
The Bury St Edmunds-based company was
delighted to welcome Network VEKA’s Brand Ambassador Steve, who played a
few frames with customers
to raise money for the local
rugby club’s 40th anniversary memorial cycle ride
appeal.
‘Visitors were very
impressed with
what they saw’
“The day was a great
success” said MD Adrian
Lewis. “Visitors were very
impressed with what they
saw in the new showroom.
We have a much larger
display in the new showroom, which consists of ten
conservatories - all fitted out
and styled so customers can
get a clearer picture of the
finished product. We also
have 45 different doors on
show, along with a huge
range of windows in various
styles and coloured foiled
finishes.
“We’re very proud of the
scope we can display, and
making the changeover to
Glazerite and VEKA products has allowed us to offer
some of the highest quality
products on the market.
Network VEKA,
01282 473170,
www.networkveka.co.uk