Prime View The 10 most prominent healthcare companies_primevi | Page 23

The technological marvel known as chatbots can
also help in financial planning and cutting down
unnecessary costs. Expense saving chatbots can help
in cutting extra costs and managing the finances of an
individual by sending spending alerts so that he/she
can regulate their expenses accordingly. Popular
finance chatbots can be found in social networking and
messaging apps, which help manage our account
subscriptions and balances, bank balances and notify
about spending alerts.
Chatbots in the Business Sector
As per a recent study, chatbots could contribute in
reducing business expenses by more than 8 billion dollars
by 2022. As more and more organizations are embracing
artificial intelligence in their business, it is a possibility
that many organizations will employ chatbots in order
to communicate with customers, which will be very
convenient and economically feasible for them.
Chatbots contribute to a business savings of around 20
billion dollars globally, but they are incapable of
completely fulfilling all the required needs. Chatbots
are capable of understanding the context of a
conversation and can react accordingly. But, in some
instances where the customer has some uncommon or
unexpected requests, a chatbot won’t be able to respond
accordingly and has to be replaced by a human to meet
the client’s needs/queries. Despite this minor
shortcoming, chatbots have been tremendously useful
in the finance sector.
Chatbots in the Service Sector
The insurance sector is effectively utilizing chatbots in
various fields with productive results. For instance,
many insurance companies are developing ‘virtual
assistants’ which are assisting in answering direct
inquiries from customers. Financial chatbots are
updating clients with the latest information instantly
and even have the ability to pay bills and make
payments on request.
Major multinational hotel chains are also employing
chatbots in their business for effective results. They
are made available to the customers via various social
media applications. A leading multinational chain of
hotels is using chatbots to assist its clients to book and
travel in more than 4700 hotels. Clients can
also directly chat with the customer support
provider regarding plans and suggestions
related to forthcoming outings. Many clients
have successfully received help from chatbots
related to bookings, stay and other services.
Chatbot usage has also witnessed a revolution
in restaurant services. Chatbots have the ability
to incorporate with popular existing messaging
apps, and this feature has been well exploited
by many restaurant chains which use chatbots
to connect with customers and provide prompt
and relevant feedback to the customer’s queries
about the restaurant at any place and any time
of the day. Customers can also book a table,
and the restaurant can also advertise its menu
to the customers without any extra expenditure
on manpower.
Chatbots and Customer Relations
Major real estate businesses are also using
chatbots these days to build relationships with
their customers. Chatbots send personalized
greetings and messages to the customers to
build and maintain a cordial relationship with
their prospective and existing clients. They help
the business in gathering useful information
and research on eligible clients to increase
revenue and also help in providing valued,
detailed and quality customer support rather
than answering basic questions. Chatbots have,
in fact,simplified the customer support
procedure.
In this fast-moving world, chatbot applications
have helped in making things easier and
convenient for us. Its impact on the healthcare
sector has also been revolutionary. Many major
healthcare chatbots inform employees of their
benefits and claims which, in turn, help
employers in reducing healthcare costs. Some
chatbots help people with their health savings
accounts, promote health wellness and create
awareness about major diseases and symptoms
and procedures to prevent them. Some others
help in scrutinizing medical bills and providing
alternatives for medicines to reduce costs.
Chatbots are also used in therapy to treat
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